I have two Different returns different order numbers can I put them in the same box with just all the paper information?
AI_AGENT2026-05-28 20:34:49· chat/api
Hi!
Yes, you can combine multiple returns from different orders in the same parcel. Just make sure each return request is individually approved and has its own Return Authorization (RA) number. Include the RA reference for each order inside the package so the warehouse can process the returns correctly.
If you haven't submitted your return requests yet, you can do so separately for each order via our Returns Portal: [https://triangl.com/a/returns](https://triangl.com/a/returns)
CUSTOMER2026-05-28 20:34:51· chat/gorgias_chat
Is there a phone number I can call
AI_AGENT2026-05-28 20:35:46· chat/api
We don’t offer phone support. All assistance is provided via email here in the chat, and I’m here to help you with anything you need.
Replies are sent through Open Doors, so they stay on the customer record.