Conversation with Jaden Kott

Thanks for your message! Let me connect you with one of our team members who can help you with this. Please hold on for a moment while I transfer the chat. You can also leave your email address here, and they’ll join shortly. The expected wait time in chat is 1 minute.

Hi! Kelly here, and I’ll be helping you today. :)

Sorry to hear this. Can I get the order number, please

Thank you. I submitted a follow up request to the Orders Team. Allow them to get back to you via email within 24 hours for the update. Kindly monitor your spam and junk folder too as some emails ends up there.

Noted, will inform the Orders Team that you needed an immediate assistance.

Rest assured that you will hear from them anytime today.

Thank you so much for understanding. Do you have any other concerns that I can help you with?

Hi, order status. Thanks - 2332209na - https://www.fedex.com/fedextrack/?trknbr=525701668874&trkqual=2461173000~525701668874~FX

It seems that you are all set. I’ll be closing out the chat momentarily. Please reach out should you need any further assistance. xx

Dear Jaden, Thank you for reaching out! Trish here from Triangl's Orders team. Your message was forwarded to us by our Live Chat Team. I completely understand how upsetting and stressful this situation is, especially since the order was intended for your Europe trip and you’ll be leaving very soon. I’m truly sorry for the inconvenience and disappointment caused. I’ve checked your order #2332209NA, and the latest tracking update shows that the parcel was released from customs on May 14, 2026, and is currently awaiting its next courier scan. At this stage, there are no indications that the shipment has been lost, though I understand the lack of updates is very concerning given your travel timeline. I’d be more than happy to continue following this up with FedEx on your behalf. However, I also want to be transparent that our FedEx point of contact does not operate on weekends, so we expect to receive further information on Monday or Tuesday. As we’re only able to communicate via email, we’ll continue sending updates here as soon as we receive more information from FedEx. We truly appreciate your patience and understanding, and we’ll continue doing our best to assist with this situation. Please expect another email from us soon. Kindest, Trish

If no update by May 19, pls FF up and make sure to check in with the CX too. Thanks! x #2332209NA | 525701668874 No tracking update since customs released on Thursday, 5/14/26 For FF up Request #SFC35271544 created.

Hi Jaden, Thank you for getting back to us. Please know that we do offer a 14-day hassle-free return policy for bikinis. To qualify for a return, the item(s) must be in their original condition, with the returns tag and hygiene seal still attached, and must not have been worn, washed, or altered in any way. For now, we kindly ask that you continue to keep an eye on the tracking site for any changes or updates regarding your shipment. As soon as we receive further feedback from FedEx, please rest assured that we will get back to you right away to keep you informed. If you have other questions or concerns about your order, reach out to us anytime and we will gladly assist you. For follow-ups, please include all of your questions or concerns in one email so we can address them all efficiently. Kindest, Jesselle

Hi there! Thanks for reaching out to TRIANGL Support. We’re happy to help. Thanks for your message! Let me connect you with one of our team members who can help you with this. Please hold on for a moment while I transfer the chat. You can also leave your email address here, and a team member will be in touch. The wait time in chat is about 1 minute. I’ll pass this over to our team so they can help you directly, they’ll join shortly.

Hi!

You're now connected to a live agent. I'm Jenina, and I’ll be assisting you from here on!

I'm sorry to know that, Jaden. Let me check this real quick.

Thanks for your patience.

It appears that your package is stuck in Memphis.

Let me escalate this to our Orders Team to see what's going on with your packag, Jaden.

I understand and again, we're very sorry that you're not able to get your order in time for your trip.

I cannot guarantee you anything right now, but I will forward this to our team.

We appreciate your patience and understanding.

Before I escalate this, would there be anything else I can help you with?

Alright! If you need help with anything, please chat with us again anytime! Have a good one! x

For your assistance, Orders Team! Thank you very much! x I have now traveled to Spain with it. I will not be home to sign for ir if it ever shows up and I will be gone for 6 weeks. Can we just have it cancelled RT: https://triangl.gorgias.com/app/ticket/221546448

Dear Jaden, Thank you for your message. At the moment, your order is still in transit and currently undergoing customs clearance, so we’re unable to cancel it immediately while it remains in the delivery process. What we can do is request for the parcel to be returned to sender once possible. From there, you would have two options: Reprocess your order and ship it to your address in Spain instead. If you’d like to do this, please reply with your full shipping details below: NAME: STREET ADDRESS (NAME & NUMBER): CITY: STATE/PROVINCE: COUNTRY: ZIP/POSTCODE: PHONE: However, I found out that the ESTE - PIGI Neoprene Scoop Crop Bikini in bottom S Cheeky has since run out of stock. We're in the process of securing more but the ETA for this style is still to be determined. Alternatively, if you need a bikini urgently, you can select 3 choices for replacement styles within the same price range from our website. We will check the availability and then get back to you so you can make the final choice for a replacement. Bikini name: Top size: Bottom size: Bottom shape (if applicable): Proceed with a refund once the parcel is returned to us. Please note that in line with our return-to-sender policy, a USD 20 administration fee would apply, and the original shipping fee is non-refundable. Please let us know how you’d like to proceed, and we’ll do our best to assist from here. Kindest, Anna x

Delivered Wednesday, 20/05/2026 at 11:50 Signed for by: M.Kott