Customs issue

Dear Lisa, Thank you for reaching out to us. I’m Bernadette from Triangl’s Orders Team, and I will be assisting you. I’ve checked the tracking details, and it currently shows a clearance delay in Memphis due to FedEx requesting a Commercial Invoice for import clearance. This is quite unusual, as the invoice was electronically attached to the shipment when it left our warehouse. To help avoid any further delays, I’d be more than happy to resubmit the invoice directly to FedEx on your behalf. We’ll continue monitoring the shipment closely as well. Please rest assured that we’ll do our best to help move this along as quickly as possible. If you have any other questions about your order, feel free to reach out. We’ll be happy to assist. For follow-ups, kindly include all of your questions in one email so we can handle them efficiently. Kindest, Bernadette x

Pls monitor FDX feedback. Also, until cleared and delivered. Thanks! x #2327524NA | 524696108843 Clearance delay - Import Shipment requires a Commercial Invoice. Invoice sent via Rackspace - paperwork@fedex.com via FedEx Hub - Request #SFC34855551 created

Delivered Wednesday, 5/13/2026 at 12:18 pm Signed for by: L.Bastian