Hi triangl,
My name is Isabella and I was gifted a pair of your togs for a birthday, however unfortunately the top is too big (size s+) and I was hoping to be able to exchange it for a smaller size ( size s). As it was a gift I do not have the email it was purchased with or any details other then what is on the dispatch note. Is there any way I can get around this and be able to exchange it without the personal details? all good if not just thought I'd check. Thank you have a great day!
Order number: #2331882NA
Reference:353364
AGENT2026-05-28 04:29:19Ā· email/helpdesk
Dear Isabella,
Thank you so much for your patience, and we sincerely apologize for the delay in getting back to you. We understand how frustrating delays can be, and we truly appreciate you taking the time to follow up with us and happy belated birthday! Weāre sorry to hear the top wasnāt quite the right fit, but weād be happy to look into an exchange for you.
We completely understand that this was a gift and that you may not have access to the original purchaserās email or order details. Thank you as well for providing the order number and reference number ā thatās very helpful.
We are confirming your exchange request and have approved the exchange for the following items. Please note that email confirmation once request has been processed will be sent to the original order details.
Returning: MALA - JAVE Blue Crochet Balconette Bikini TOP SP
(Send back your Top Only, you can hang onto your bag/pouch and send back the top in its original plastic packaging.)
Exchanging For: MALA - JAVE Blue Crochet Balconette Bikini TOP S
(Your new parcel will be sent to the original shipping address provided upon purchase.)
Return Authorization (RA) Number: 2331882NAEX
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1. Prepare Your Items
Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging.
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2. Include the Dispatch Note
Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt.
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3. Ship Your Return
Send your items to the address below.
All items must be received within 14 days of your RA being issued.
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Return Address (For Australia & New Zealand customers):
Australia
TRIANGL RETURNS
c/o ICAL International Customs and Logistics
21ā23 Jets Court, Melbourne Airport, VIC 3045
Australia
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Important Notes
ā¢ Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable.
ā¢ Shipping Method: We strongly recommend using a registered postal service (while avoiding express shipping) and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit.
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Expedite Your Refund or Exchange
To help us process your return more quickly, please email proof of postage once your return has been shipped.
If you have any questions or need further assistance, feel free to contact us at any time.
Warm regards,
Geelah