Looking for my order number

Dear Ally, Thank you for reaching out back to us. We can see that your order #2326867NA fell on Tuesday, 4 May 2026 at 7:20 UTC + 8:00 (HKG Time Zone). Please note that our order processing timeframe is 1-2 business days while shipping thereafter takes between 3 to 5 business days (weekends, holidays, and customs clearance delays not included). As an update, your order was already endorsed to our shipper for dispatch and should be out soon. We are just waiting for the tracking report from them but rest assured that as soon as it is available, you will get a separate email for your tracking details. Just be sure to check your spam/junk folders so as to not miss it. Please keep in mind that for security reasons, FedEx normally does not leave parcels unattended as deliveries require a signature upon receipt. This helps ensure your order arrives safely. As a reminder, please keep your phone nearby in case the courier needs to contact you to arrange the delivery of your order. If you won’t be available at the time of delivery, we recommend having someone you trust receive the parcel on your behalf. Alternatively, you may use the tracking site to digitally sign for the delivery as soon as the link becomes available. Your patience is highly appreciated. If you have other questions or concerns about your order, reach out to us anytime and we will gladly assist you. For follow-ups, please include all of your questions or concerns in one email so we can address them all efficiently. Kindest, Katrina x