Order Status

Hi Orders Team, Bryn reached out via IG. Forwarding for your assistance, please. Thank you x > Hi! I ordered from your website on April 27th and my package has not moved from AK since the 2nd. I was wondering if you have any additional information on when i will be receiving it. My order number is 2322278NA

Dear Bryn, Thank you for your recent purchase. We're very sorry for the delay in receiving your order. We've contacted our courier to follow up on the status and will update you as soon as we hear back from them. Please expect another email from us soon.

If no update by May 27, please follow up with FedEx and CX. #2322278NA | 521726753482 Delayed delivery Stuck in ANCHORAGE, AK since Saturday, 5/2/26. Request #SFC35835562 created.

FedEx Case# SFC35835562 - Tracking Good morning Bernadette, Thank you for your email. I am sorry to see this consignment has been delayed in transit and for any concerns caused. I have checked our system and I can see this consignment is held in Memphis awaiting normal customs clearance. There is no additional documentation or paperwork required at the moment, but we will contact you directly if anything is needed at a later date. As this is a government ran department we are unable to influence clearance timescales, but I can assure you that once this has cleared through customs we will attempt delivery at the earliest opportunity.

Dear Bryn, Thank you for your patience while we continue monitoring your shipment. We have received an update from FedEx advising that your package is currently being held in Memphis for standard customs clearance. At this time, there are no additional documents or paperwork required from your side, and FedEx will contact us directly if anything further is needed later on. We completely understand how frustrating this delay has been, and we sincerely apologize for the inconvenience caused. FedEx has assured us that once the package has successfully cleared customs, they will proceed with delivery at the earliest opportunity. We truly appreciate your patience and understanding, and we will continue to keep a close eye on the shipment and provide updates as soon as we receive them. Kindest, Bernadette x

If no update by May 29, please follow up with FedEx and CX. #2322278NA | 521726753482 FF email sent Request #SFC36109763 created.

Request#SFC36137254created. Shiela (5.28.26)

5/28/2026 6:01 PM FedEx Case# SFC36137254 - Tracking Good morning Yvonee, Thank you for contacting FedEx. I am very sorry for any inconvenience this may have caused, and the loss of this shipment. Thank you for the below received. Thank you for your patience whilst I have investigated this matter, I would now like to refer your query for claim review. To do this, please log into Ask FedEx, type "File a Claim" and you will be directed to our online claims form. Once all the information has been entered and the form submitted, you will get a reference number and a member of our claims team will be in touch within 3 working days. Thank you for your continued patience.

#2322278NA | 521726753482 Claim filed via online form Screenshot: https://prnt.sc/yn88vElWUBRf Your request is submitted successfully You will receive a confirmation email shortly containing your support ticket SFC36709593 and details about your claim refund (Please check email update response via ordersteam@triangl.com)

Dear Bryn, First of all, thank you for your patience in waiting thus far for any feedback from us. After further investigation by our courier, we're sad to report that your order #2322278NA is determined to be lost in transit. We know how excited you must be for your order and we're truly sorry this has happened. To make it up to you, we'd love to reprocess your order to have it shipped again to you at no additional cost. If you are amenable, please confirm if we will be shipping your replacement order to the same address. If not, please fill in your details below: NAME: STREET ADDRESS (NAME & NUMBER): CITY: STATE: COUNTRY: ZIP: PHONE: We await your reply! Kindest, Anna

Dear Bryn, Thank you for confirming your details! We’ve manually re-entered your order in our system to be re-processed. Your new order number is #2354630NA. At the moment, we only have one shipping service for US orders. Our order processing timeframe is 1–2 business days, and shipping usually takes 2-3 business days after that. Please rest assured that we’re working hard to get your order to you as quickly as possible. You’ll receive a separate email with your tracking information once your order has shipped. Please also check your Spam or Junk folders just in case. If you have any other questions about your order, please reach out to us anytime, and we’ll be glad to assist. For follow-ups, we kindly ask that you include all of your questions in one email so we can handle them efficiently. Kindest, Trish