Re: #2340122NA

Hi Anna, Thank you for reaching out. We’re sorry to hear the item didn’t fit as expected. With swimwear, we know that sometimes a different style or size can make all the difference. Before proceeding with a refund, we’d be happy to offer you the option to exchange your item for any other style from the TRIANGL collection of the same value. As a thank-you for choosing an exchange, we can also provide a $10 USD refund back to your original payment method. If you’d like to proceed with an exchange, simply send us: • The style name • Top size • Bottom size • Preferred bottom coverage (if applicable) and we’ll guide you through the next steps. Of course, if you would still prefer a refund instead, that’s absolutely fine too — just let us know and we’ll assist further. Please note that original shipping costs are non-refundable. Kindest, Joanna

Pending Approval: 2340122NA / 8077AB2924676 (PROMO10)

Hi Anna, We completely understand where you’re coming from, and we’re really glad to hear you still love the bikini design. We can absolutely appreciate wanting different bottom styles for different occasions, and as a gesture of goodwill, we’d be more than happy to let you keep your original bottom while we send you the Standard Cheeky version instead. However, the COOKIE Bikini Bottom - S / Standard / Cheeky is currently out of stock, but we’re expecting it to be replenished on June 1, 2026. If you’re happy to wait until the restock arrives, please let us know and kindly confirm whether you would like us to send the new bottom to the same shipping address used on your original order. We look forward to hearing from you! Kindest, Nikka

STACOOBBOTS 0 (ETA: Jun-01-2026) SM adv - go ahead and let the cx keep the current bottom and process EX request (PROMO 10)

Hi Anna, Thank you so much for your response! We’ve noted your confirmation and will arrange to send the new bottom once the restock arrives. It will be shipped to the same shipping address used on your original order. We’ll keep you updated once your replacement has been dispatched. If you have any other questions in the meantime, please don’t hesitate to reach out. Have a wonderful day! Kindest, Lynn xx

#2340122NA / 8077AB2924676 - FP once stock replenished: STACOOBBOTS (ETA: Jun-01-2026) SM Approved - No Sendback + process ex

Hi Anna, Great news, your exchange for the COOKIE Bikini Bottom - S / Standard / Cheeky has been processed and a new Order Confirmation has been sent. Please note, the tracking number will follow in the next 1-2 business days. I have also put through a request to process the $10 USD refund incentive for your exchange. A credit will automatically be applied to the original payment method within 10 business days and a notification email will be sent once complete. Feel free to get in touch at any time should you require further assistance. Kindest, Nikka

2340122NA / 8077AB2924676 PROCESSED: 6/2/2026 NEW ORDER: 2350876NA SM Approved to still include $10 USD Incentive

Hi Anna, I just wanted to follow up on my previous email. As previously advised, we were happy to make a one-time exception and allow you to keep the original COOKIE Bikini Bottom rather than return it. As a result of this exception, please note that the replacement bottoms received through this exchange will not be eligible for any further exchanges or refunds. We appreciate your understanding and are glad we could assist with your exchange. If you have any questions, please don't hesitate to reach out. Kindest, Nikka

SM Approved OTE - 2340122NA / 8077AB2924676 NEW ORDER: 2350876NA - NOT ELIGIBLE FOR EX/RF

Hi Anna, You're very welcome! Your exchange order has been arranged, and you can expect to receive a tracking number within the next 1–2 business days. Once it's available, we'll send it through so you can keep an eye on your package's progress. If you have any other questions in the meantime, please don't hesitate to reach out—we're always happy to help! Kindest, Lynn xx