Re: A shipment from order #2323766NA is on the way

Dear Austin, Thank you for getting in touch, we have received your Exchange Request for Order: 2323766NA. We are eager to assist but unfortunately, the style you have selected – VINCA - HAZE Purple Triangle Bikini Top M is low in stock and may no longer be available once your items arrive back to our warehouse. We would like to offer 2 options; place a new order today to secure the style you have selected or select an alternative style currently available on the website. PLACE A NEW ORDER 1. Use this unique code (valid for 1 order within the next 48 hours) to get your shipping fee waived: EXCHANGE-TRIANGL-18 2. Order the new bikini/sizes that you require (in full set) directly on our website 3. Email us the new order number and we will send you the complete return instructions 4. Return your original set(s) for a refund (product value only) within 14 days of receiving your RA code 5. Please note that the refund will go back to the original payment method used to place order # 2323766NA. SELECT A DIFFERENT STYLE (of the same price as your original order) Please let us know your top 3 choices (Style + Top/Bottom sizes + bottom shape if applicable) of styles currently online and we will check availability to send. We will provide you with the return address and complete instructions once you have confirmed the above. Please Note: - We do not offer Free Returns and we are unable to refund initial shipping charges for goods returned, other than for faulty items. - We recommend using a Registered Postal Service and keeping a record of the tracking details. TRIANGL cannot be held liable for any loss of garments being returned. - Your approved request will be processed once we receive your items back in our warehouse - If a refund is due, this will be processed at the time your items are received back in the warehouse. Look forward to your confirmation. Kindest, Lynn

2323766NA / AOOS VINHAZTOPM 13

Hi Austin, Thank you for getting back to us. We understand that you only wish to purchase the bottoms. However, please note that any new order placed through our website must be for a complete set, including both the top and bottom, as we unfortunately do not sell separates at this time. Repurchasing the items directly from the website is technically processed as an exchange, since we will assist you with a refund for the complete set you’ll be returning to us. This is also the best way to secure the items you need and the fastest way to receive them. If this option works for you, you may go ahead and place a new order online using the free shipping code we previously provided so the shipping fee can be waived on your new purchase. Once your order has been placed, kindly email us your new order number for reference, and we’ll provide the complete return instructions for your original set. We look forward to hearing back from you! Kindest, Reena

Hi Austin, Thank you for following up. Your return has been accepted. Please find your return instructions below. Once your return is received, a full refund will be issued, excluding the shipping fee and any applicable taxes or duties. ⸻ Items Approved for Refund: VINCA - HAZE Top S / Bottom S / Cheekiest (Send the full set and bag/pouch in their original plastic packaging.) Return Authorization (RA) Number: 2323766NARF ⸻ 1. Prepare Your Items Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging. ⸻ 2. Include the Dispatch Note Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt. ⸻ 3. Ship Your Return Send your items to the address below. All items must be received within 14 days of your RA being issued. ⸻ Return Address (for North & Central America, except Canada): United States TRIANGL RETURNS c/o Web To Door Corp 16593 E 14th St San Leandro, CA 94578 United States ⸻ Important Notes • Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable. • Shipping Method: We strongly recommend using a registered postal service and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit. ⸻ Expedite Your Refund or Exchange To help us process your return more quickly, please email proof of postage once your return has been shipped. If you have any questions or need further assistance, feel free to contact us at any time. Warm regards, Denise xx

RF 2323766NA / 2323766NARF

Hi Austin, We're emailing about your Refund Request for Order #2323766NA that was approved on May 17, 2026. As communicated by the team, once you receive your RA Number, the product must be received back by TRIANGL within 14 days. Unfortunately, we received your items beyond the specified time frame however we are willing to make an exception and process an exchange for you. Please let us know your top 3 styles that are currently available online at the same price as your original order (Style + Top/Bottom Sizes + Bottom Shape if applicable), and we'll process your new order right away. Note: as we are making an exception, the exchange items can no longer be approved for another exchange or refund. If a refund amount is due, this will be processed at the time of your request. Kindest, Kiara

2323766NA / 2323766NARF shipped beyond 14 days 6/16/2026 #2323766NA 2323766NARF AUSTIN PRUITT VINHAZTOPS 1 UPS1Z178D3V0310116842 339785 6/22/2026 6/16/2026 #2323766NA 2323766NARF AUSTIN PRUITT VINHAZCBOTS 1 UPS1Z178D3V0310116842 339786 6/22/2026

Hi Austin, Thanks for sending this through and we sincerely apologize for the delay. Just a quick note - when multiple messages are sent in the same email thread, it pushes your ticket back in the queue, which may result in a delay. We're pleased to inform you that your exchange for VINCA - MATO Red Triangle Bikini Top M/ Bottom S / Standard / Cheekiest has been processed, and a new Order Confirmation has been sent. The tracking number will be provided within the next 1-2 business days. If you need any further assistance, feel free to reach out—we’re happy to help! Kindest, Lynn

RF TO EX #2323766NA 2323766NAEX PROCESSED 7/01/26 NEW ORDER: 2379703NA

NEW ORDER: 2379703NA - OTE - NOT ELIGIBLE FOR EX/RF