CUSTOMER2026-05-13 14:19:03· email/email
Hi all,
The sizes are not ok. I ordered the XS top, as per measures and suggestions
of the agent I contacted. Unfortunately, it turned out to be small and I
can't return it as I live very far.
I recomend reviewing size chart.
AGENT2026-05-14 03:27:26· email/helpdesk
Hi Cecilia,
Thank you for taking the time to share your feedback with us. We’re very sorry to hear that the XS top did not fit as expected, especially after following the measurements and recommendations provided by our team.
We truly understand how disappointing this experience must be, and we appreciate you bringing your concerns regarding the size chart to our attention. Your feedback is valuable and will be shared with the relevant team as we continuously work to improve our sizing guidance and customer experience.
We would also appreciate your understanding that, at this time, we do not offer or have the option to provide return labels to our valued customers. Additionally, shipping costs incurred when returning item(s) to TRIANGL for an exchange or refund are not covered or reimbursed by us.
We sincerely apologize for the inconvenience caused and appreciate your understanding.
Kindest,
Joanna
CUSTOMER2026-05-14 12:26:58· email/email
Hi joanna,
Thank you for your reply.
Would it be possible to at least receive a discount code to buy again the
swimsuit but this time correct size?
AGENT2026-05-16 10:39:24· email/helpdesk
Hi Zulma,
Thank you for your email. We completely understand your concern, and we’d be happy to assist you as best as we can.
As a courtesy, we’re pleased to provide you with a unique free shipping code that you may use on your new order: EXCHANGE-TRIANGL-19
Just a friendly reminder that you only have 48 hours to use the code, and you can only use this once. If you have any further questions or concerns, please don’t hesitate to reach out—we’re here to help.
Kindest,
Kiara
CUSTOMER2026-05-16 12:54:14· email/email
Thanks a lot. Could you pls extend it some more days?
AGENT2026-05-18 08:41:27· email/helpdesk
Hi Zulma,
Sure! Kindly send us an email once you're ready to reorder so we can provide you a new free shipping code.
In the meantime, please do not hesitate to reach out to us should you require further assistance.
Kindest,
Ja
CUSTOMER2026-05-26 20:57:44· email/email
Hi all,
Could you pls actívate the code now?
Thanks a lot!
El El mié, 20 may. 2026 a la(s) 5:49 a. m., Returns Team escribió:
CUSTOMER2026-05-27 15:36:38· email/email
Hi all,
Could you pls provide a new code?
Thank you
El El lun, 18 may. 2026 a la(s) 5:41 a. m., Returns Team escribió:
CUSTOMER2026-05-28 14:33:33· email/email
Hello!
Any news?
Thanks!
El El mié, 13 may. 2026 a la(s) 11:19 a. m., Cecilia Dutto escribió:
AGENT2026-05-31 06:46:38· email/helpdesk
Hi Zulma,
We apologize for the delay in getting back to you and appreciate your patience. Your concerns are important to us, and I regret any inconvenience caused by the wait.
Please note that our system responds to inquiries in the order they are received, and sending multiple emails places the request back into the queue, which may cause a slight delay. We truly appreciate your patience and understanding.
Here is the updated free shipping code to waive the shipping cost of your new order: EXCHANGE-TRIANGL-21
You have a 48-hour window to apply the code. Please take note that it can be used only once, and you need to order a full set (top+bottom).
Feel free to e-mail us back if you have any concerns, we're happy to help!
Kindest,
Jetz