Re: Conversation with Customer #518132294

Hi there! Thanks for your message. I’m sorry to hear this is still pending, and I’ll pass this over to our team so they can help you directly. Your return request is currently under review, and our Returns Team usually reviews requests within two business days. Please hold on for a moment while I transfer the chat. If you'd like, you can also leave your email address here, and our team will be in touch. They should join shortly, usually within 1 minute.

Hi!

Welcome to Triangl live chat! This is Mavi, and I'd be happy to assist you today!

Let me submit a follow up on this. Can I have your full name, order number, and email address, please?

Thank you!

This is for Maia Ebony Black, correct? You want to exchange the top from M to S++?

Noted, Brittany.

I'll endorse this to our Returns Team right away. They will get back to you as soon as they can.

I'm afraid we don't have that option, but I'll also forward it to our Returns Team for further checking.

Noted. You're welcome! Is there anything else I might be able to help you with today? :)

Kindly wait for an email within a few hours.

Alright! Just contact/email us if you need more help and we'll be happy to assist you with your concern. Have a wonderful day, Brittany! :) xx

#2325745NA / #E513F12909891Hi Returns, approval ff up, please. Thank you. xx Brittany Shian Higginbotham. Brittanyhigginbotham97@gmail.com - "I requested a return for a different size on the top and it hasn’t been approved yet. But I just realized that the size that I originally wanted has come back in stock. Is there any way that It could be approved immediately so that I could get that before it sells out again, Please?" - "Is there any option to have shipping done outside of FedEx? They forced you to sign the package in person and I don’t know that I will be home to receive it. even if there’s a way that they could just request that I don’t have to sign for it."

Dear Brittany, Thank you for getting in touch, and you have been referred to us by our Customer Care Department. We have also received your Exchange Request #E513F12909891. We understand that you need your items as soon as possible. We are eager to assist; however, the style (MAIA - EBONY BLACK Top SPP) you have selected is low in stock and may no longer be available once your items arrive at our warehouse. We would like to offer two options: place a new order today to secure the style you have selected, or choose an alternative style currently available on the website. PLACE A NEW ORDER (this is the fastest way to receive your item and is recommended to secure the item you want). 1. Use this unique code (valid for 1 order within the next 48 hours) to get your shipping fee waived: EXCHANGE-TRIANGL-18 2. Order the new bikini/sizes that you require (in full set) directly on our website 3. Email us the new order number and we will send you the complete return instructions 4. Return your original set(s) for a refund (product value only) within 14 days of receiving your RA code 5. Please note that the refund will go back to the original payment method used to place order #2325745NA SELECT A DIFFERENT STYLE (of the same price as your original order) Please let us know your top 3 choices (Style + Top/Bottom sizes + bottom shape if applicable) of styles currently online and we will check availability to send. We will provide you with the return address and complete instructions once you have confirmed the above. Please Note: - We do not offer Free Returns and we are unable to refund initial shipping charges for goods returned, other than for faulty items. - We recommend using a Registered Postal Service and keeping a record of the tracking details. TRIANGL cannot be held liable for any loss of garments being returned. - Your approved request will be processed once we receive your items back in our warehouse - If a refund is due, this will be processed at the time your items are received back in the warehouse. Look forward to your confirmation. Kindest, Denise xx

PENDING APPROVAL 2325745NA E513F12909891 / CLARIFY EX ITEM AOOS: NMAIBALTOPSPP 8

Hi Brittany, Thank you for getting back to us and sharing your new Order #2329270NA. And yes, you may keep the XS bottoms and return the S bottoms from the new order. Your return for Order #2325745NA has been accepted. Please find your return instructions below. Once your return is received, a full refund will be issued, excluding the shipping fee and any applicable taxes or duties. ⸻ Items Approved for Refund: MAIA - EBONY BLACK Scoop Bikini Set: Top / M and Bottom / S / Normal (from #2329270NA) (Send the full set and bag/pouch in their original plastic packaging.) Return Authorization (RA) Number: E513F12909891 ⸻ 1. Prepare Your Items Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging. ⸻ 2. Include the Dispatch Note Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt. ⸻ 3. Ship Your Return Send your items to the address below. All items must be received within 14 days of your RA being issued. ⸻ Return Address (for North & Central America, except Canada): United States TRIANGL RETURNS c/o Web To Door Corp 16593 E 14th St San Leandro, CA 94578 United States ⸻ Important Notes • Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable. • Shipping Method: We strongly recommend using a registered postal service and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit. ⸻ Expedite Your Refund or Exchange To help us process your return more quickly, please email proof of postage once your return has been shipped. If you have any questions or need further assistance, feel free to contact us at any time. Warm regards, Joanna

RF & REPURCHASE #2325745NA E513F12909891 ret bots from #2329270NA

Hi Brittany, The Dispatch Note refers to the document that was included with your order. It is specifically issued for your order and contains important details such as the items purchased, the quantity of each item and the order reference number. For your convenience, we have attached a PDF copy of the Dispatch Note to this email. You may save it for your records or print a copy if needed. If you require any further assistance, please feel free to reply to this email. We are always happy to help. Kindest, Joanna

2325745NA E513F12909891 5/13/2026 #2325745NA N/A BRITTANY SHAIN NMAIBALTOPM 1 FEDEX871653356977 332018 5/14/2026 5/13/2026 #2329270NA N/A BRITTANY SHAIN NMAIBALABOTS 1 FEDEX871653356977 332019 5/14/2026