31,243 tickets1-100

Re: Help

Kenzie Packer Ā· makenziepacker@icloud.com Ā· Gorgias #221872910

closed
Opened
19 May 2026, 04:34
Closed
27 May 2026, 07:34
Assignee
Ja - Returns Team
Order
2343084
returnsreturns_tier 2trianglchannel-email

No Open Doors contact is linked to this ticket.

  1. CUSTOMER2026-05-19 04:34:29Ā· email/email
    I got this bathing suit today and wore it one time in the pool for 30 minutes and this happened. Please send me a new pair of bottoms im not sure what happened here but i love your bathing suits this makes me really sad. Thank you!
  2. CUSTOMER2026-05-20 03:21:56Ā· email/email
    Hi I wanted to make sure that y'all received my email. Thanks!
  3. AGENT2026-05-21 14:26:28Ā· email/helpdesk
    Dear Kenzie, Thank you for reaching out to us. We're so sorry this happened, and we truly appreciate you taking the time to contact us. We understand how disappointing this must be, especially after only wearing the bathing suit once. To help us assist you further, could you kindly send us an email using the email address associated with the reported faulty item(s)? From there, we'll be able to look into your concern and assist you accordingly. We look forward to hearing from you soon! Kindest, Reena
  4. CUSTOMER2026-05-22 04:01:53Ā· email/email
    Hi! This should be the email I used, the order number is Order #2332503NA
  5. AGENT2026-05-22 06:35:27Ā· email/helpdesk
    Dear Kenzie, Thank you for getting back to us, happy to check on your concern. Can you please share the following details: Was the item machine washed? How was the item dried? Was the item come in contact inn a pool with rough surface? From there, we will assess if we can accommodate your request. Kindest, Joanna
  6. CUSTOMER2026-05-22 15:19:47Ā· email/email
    It was never washed, it was air dried, it was only on a pool chair which was not a rough surface but that has to be what happened. I've never had a bathing suit do this, especially after one wear for that short amount of time. :(
  7. AGENT2026-05-23 03:33:33Ā· email/helpdesk
    Hi Kenzie, Thank you for those details. We are sorry to know that your bikini was not in good shape. This can be an isolated case and rest assured that we do have quality measures in place. We want to make sure that you stay satisfied with your purchase. We are going to replace your faulty item/s, as the last thing we would like to have is an unhappy customer. Should you wish to receive the same size - MIMA - SILVER SPARKLE Bottom / XS / Cheeky ? If you need a different size, feel free to let us know, and we'll be happy to adjust. We look forward to your confirmation. Again, we apologize for the inconvenience. Kindest, Joanna
  8. AGENT2026-05-23 03:33:41Ā· email/helpdeskINTERNAL
    2332503NA NON CX FA EX, within 14 days
  9. CUSTOMER2026-05-23 21:01:00Ā· email/email
    Thank you so much I appreciate that very much! Yes the same size XS is great. Thank you again.
  10. AGENT2026-05-24 09:11:04Ā· email/helpdesk
    Dear Kenzie, Thank you for getting back to us. I have filed a request to have your new MIMA - SILVER SPARKLE Bottom / XS / Cheeky shipped out straight away. A new order confirmation has been sent to the email used upon purchase and the tracking number will follow in the next 1-2 business days. In regards to the damaged bottom, no need to send this back. Your RA number for the replacement is: 2332503NAEX Thank you for choosing Triangl! Please don't hesitate to contact us if you need anything else, we're always here to assist you. Kindest, Crystel
  11. AGENT2026-05-24 09:11:40Ā· email/helpdeskINTERNAL
    NON CX FA EX 2332503NA / 2332503NAEX EX PROCESSED May 24, 2026 NEW ORDER 2343084NA
  12. CUSTOMER2026-05-24 17:47:34Ā· email/email
    I got an email saying I was charged $59 for the replacement, I assumed the replacement was free because it wasn't my fault that this happened?
  13. AGENT2026-05-27 07:34:36Ā· email/helpdesk
    Hi Kenzie, Thank you for reaching out! Iā€™m so sorry for the confusion and concern caused by the automated email saying you were charged $59. I completely understand why that would be worrying, especially since this issue was not your fault. Please rest assured that your replacement was processed as an exchange, and no charges were made to your card. Unfortunately, our system sometimes sends that notification automatically, but you can safely disregard it. Hereā€™s the tracking number for your replacement order: 527442891699 Please let us know if thereā€™s anything else we can help with! Kindest, Ja
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