Hi Joan,
I am exchanging the MICA JOLY size medium bottom (normal) for the MICA JOLY bottom (normal) in size small. I returned the size medium and the pouch per the instructions. I should be receiving the size small bottoms and a pouch. Hopefully this explanation helps.
AGENT2026-05-01 05:40:20· email/helpdesk
Dear Amy,
Thanks for that clarification.
We're pleased to inform you that your exchange has been processed, and a new Order Confirmation has been sent. The tracking number will be provided within the next 1-2 business days.
Note: as we are making an exception, the exchange items can no longer be approved for another exchange or refund.
If you need any further assistance, feel free to reach out—we’re happy to help!
P.S.
We would just want to inform you that there will be a slight delay due to Public Holidays. Thank you so much for your understanding.
Kindest,
Joanna
AGENT2026-05-01 05:40:28· email/helpdeskINTERNAL
OTE EX #2296015NA / 2296015NAEX
PROCESSED: May -01- 2026
NEW Order: 2325239NA
Replies are sent through Open Doors, so they stay on the customer record.