Re: New customer message on 7 May 2026 at 15:53

Dear Vivien, Thank you for reaching out to us! You’ll only need to cover the return shipping cost for sending the item back to us. Once we receive it, we’ll process your exchange and we’ll cover the shipping cost of sending your new item to you. To proceed with your request, please confirm the Style Name + Top & Bottom Sizes + Bottom Shape (if applicable) you wish to exchange for at the same price as your original order, and we will confirm availability. We will send instructions on how to return as well as your RA Code once we have the complete details of your exchange request. Kindest, Lynn

Dear Vivien, Thank you for getting in touch, we have received your Exchange Request for Order #2320967NA. We are eager to assist but unfortunately, the SOFI - COOKIE Halter Bikini Set Bottom / M / Cheeky is low in stock and may no longer be available once your items arrive back to our warehouse. We would like to offer 2 options; place a new order today to secure the style you have selected or select an alternative style currently available on the website. PLACE A NEW ORDER 1. Use this unique code (valid for 1 order within the next 48 hours) to get your shipping fee waived: EXCHANGE-TRIANGL-18 2. Order the new bikini/sizes that you require (in full set) directly on our website 3. Email us the new order number and we will send you the complete return instructions 4. Return your original set(s) for a refund (product value only) within 14 days of receiving your RA code 5. Please note that the refund will go back to the original payment method used to place order #2320967NA SELECT A DIFFERENT STYLE (of the same price as your original order) Please let us know your top 3 choices (Style + Top/Bottom sizes + bottom shape if applicable) of styles currently online and we will check availability to send. We will provide you with the return address and complete instructions once you have confirmed the above. Please Note: - We do not offer Free Returns and we are unable to refund initial shipping charges for goods returned, other than for faulty items. - We recommend using a Registered Postal Service and keeping a record of the tracking details. TRIANGL cannot be held liable for any loss of garments being returned. DHL with tracking is a good choice. - Your approved request will be processed once we receive your items back in our warehouse - If a refund is due, this will be processed at the time your items are received back in the warehouse. Look forward to your confirmation. Kindest, Kiara

PENDING APPROVAL / 2320967NA / AOOS SOFCOOTOPM 37 / SIDCOOABOTM 25

Hi Vivien, Thank you for getting back to us and sharing your new Order #2330515NA. Your return for Order #[Insert Returning Order Number] has been accepted. Please find your return instructions below. Once your return is received, a full refund will be issued, excluding the shipping fee and any applicable taxes or duties. ⸻ Items Approved for Refund: SOFI - COOKIE Halter Bikini Set: S / M / Cheekiest (Send the full set and bag/pouch in their original plastic packaging.) Return Authorization (RA) Number: 2320967NARF ⸻ 1. Prepare Your Items Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging. ⸻ 2. Include the Dispatch Note Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt. ⸻ 3. Ship Your Return Send your items to the address below. All items must be received within 14 days of your RA being issued. ⸻ Return Address (For customers located in EU member countries only): Netherlands TRIANGL RETURNS Men-2b Karel Doormanstraat 14 3262 PD Oud-Beijerland The Netherlands ⸻ Important Notes • Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable. • Shipping Method: We strongly recommend using a registered postal service and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit. ⸻ Expedite Your Refund or Exchange To help us process your return more quickly, please email proof of postage once your return has been shipped. If you have any questions or need further assistance, feel free to contact us at any time. Warm regards, Lynn

Hi Vivien, Thank you for getting back to us and sharing your new Order #2330515NA. Your return for Order #2320967NA has been accepted. Please find your return instructions below. Once your return is received, a full refund will be issued, excluding the shipping fee and any applicable taxes or duties. ⸻ Items Approved for Refund: SOFI - COOKIE Halter Bikini Set: S / M / Cheekiest (Send the full set and bag/pouch in their original plastic packaging.) Return Authorization (RA) Number: 2320967NARF ⸻ 1. Prepare Your Items Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging. ⸻ 2. Include the Dispatch Note Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt. ⸻ 3. Ship Your Return Send your items to the address below. All items must be received within 14 days of your RA being issued. ⸻ Return Address (For customers located in EU member countries only): Netherlands TRIANGL RETURNS Men-2b Karel Doormanstraat 14 3262 PD Oud-Beijerland The Netherlands ⸻ Important Notes • Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable. • Shipping Method: We strongly recommend using a registered postal service and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit. ⸻ Expedite Your Refund or Exchange To help us process your return more quickly, please email proof of postage once your return has been shipped. If you have any questions or need further assistance, feel free to contact us at any time. Warm regards, Lynn

RF & REPURCHASE #2320967NA / 2320967NARF New Order #2330515NA.

Dear Vivien, Thank you for checking in. Kindly send the items to our Netherlands warehouse address as provided in the approval email. Return Address (For customers located in EU member countries only): Netherlands TRIANGL RETURNS Men-2b Karel Doormanstraat 14 3262 PD Oud-Beijerland The Netherlands Once the package has been shipped, please share the return tracking details with us so we can monitor the return accordingly. I hope this helps. If you have any questions or need further assistance, feel free to reach out—we’re happy to help! Kindest, Crystel

Dear Vivien, Thank you for sending your return and providing the proof of postage—we truly appreciate it! Once your return reaches our warehouse, we’ll process your request promptly. Feel free to check in with us for updates. If you need any further assistance in the meantime, don’t hesitate to reach out—we’re happy to help! Kindest, Crystel

2320967NA / 2320967NARF TN CY205326999DE SD 5/11/2026

Hi Vivien, Thank you for reaching out to us! We're pleased to inform you that we’ve received your returned items, and your refund is now being processed. Please allow 7 to 10 business days for the refund to be processed and reflected in your account. A credit will be automatically applied to your original payment method, and you’ll receive a notification email once the process is complete. If you need any further assistance, please don’t hesitate to reach out—we’re happy to help! Wishing you a wonderful day! Kindest, Lynn

FOR PROCESSING #2320967NA 2320967NARF #2320967NA #2320967NARF Vivien Grothe SIDCOOCBOTM 1 CY205326999DE 1180 5/18/2026 #2320967NA #2320967NARF Vivien Grothe SOFCOOTOPS 1 CY205326999DE 1181 5/18/2026