Re: New customer message on May 20, 2026 at 12:28 am

RT initial contact https://triangl.gorgias.com/app/ticket/221658442

Hi Aimee, Thank you for reaching out. We sent you an email yesterday, May 19th, and waiting for your reply. You may want to check your SPAM or Trash folder as it is sometimes being routed there. We received your Exchange Request EEAA022920497. Normally, we need to receive your return before we can process an exchange. However, the stocks of the items you need are running out of stock quickly. To secure the stock for your exchange, please send your items within 24-48 hours and share a snapshot of the return shipping receipt with us. This receipt (from the post office or shipping company you used) serves as proof that the item has been mailed back and should include the tracking number and date sent. As soon as we receive that, we’ll go ahead and process your exchange in advance. We are confirming your exchange request and have approved the exchange for the following items: Returning: 1. VINCA - LOTUS Terry Towelling Triangle Bikini Set: Top / XS and Bottom / XS / Cheeky (Send back the full set, please include your bag/pouch in original plastic packaging.) 2. MAIA - ALINA Bottom / XS / Normal (Send back your Bottoms including your bag/pouch in original plastic packaging. New bag/pouch will be provided) Exchanging For: 1. MAIA - GARA Textured Scoop Bikini Set : Top / XS and Bottom / XXS / Normal 2. MAIA - ALINA Bottom / XXS / Normal Your new parcel will be sent to the original shipping address provided upon purchase. Should there be any changes, please send us the new address in this format: Recipient: Phone Number: Company (if applicable): Address: Apartment, suite,. (if applicable): City: Country: State: ZIP/Postal Code: Return Authorization (RA) Number: EEAA022920497 ⸻ 1. Prepare Your Items Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging. ⸻ 2. Include the Dispatch Note Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt. ⸻ 3. Ship Your Return Send your items to the address below. All items must be received within 14 days of your RA being issued. ⸻ Return Address (for North & Central America, except Canada): United States TRIANGL RETURNS c/o Web To Door Corp 16593 E 14th St San Leandro, CA 94578 United States ⸻ Important Notes • Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable. • Shipping Method: We strongly recommend using a registered postal service and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit. ⸻ Expedite Your Refund or Exchange To help us process your return more quickly, please email proof of postage once your return has been shipped. If you have any questions or need further assistance, feel free to contact us at any time. Warm regards, Joanna

EX #2329516NA EEAA022920497 gift, POP in 24, process once provided due to low stocks NMAIALIABOTXXS 40 MAIGARABOTXXS 21 MAIGARTOPXS 41

Dear Aimee, Thank you for sending your bikini. Since we last spoke, the item you have requested is now out of stock with an expected replenishment date of June 01, 2026. We would like to offer you the following options: 1. WAIT FOR ITEMS TO BE BACK IN STOCK We will ship your items as soon as they become available 2. SELECT ANOTHER STYLE FOR EXCHANGE (of the same price as your original order) - Let us know your top 3 choices currently available online. Please include the Style Name + Top/Bottom sizes + Bottom Cut. - We will process the new bikini set straight away. - If you returned a top or bottom only, no need to return the other item. If a refund amount is due, this will be processed at the time of your request. We look forward to your confirmation. Kindest, Gelou

2329516NA / EEAA022920497 CLARIFICATION > OOS | ETA: Jun-01-2026 5/22/2026 #2329516NA EEAA022920497 LAURA MATINA NVINLOTTOPXS 1 FEDEX872026748667 333805 5/26/2026 5/22/2026 #2329516NA EEAA022920497 LAURA MATINA NVINLOTBOTXS 1 FEDEX872026748667 333806 5/26/2026 5/22/2026 #2329516NA EEAA022920497 LAURA MATINA NMAIALIABOTXS 1 FEDEX872026748667 333807 5/26/2026

Dear Aimee, Thanks for getting back to us! We're pleased to inform you that the items you need are now back in stock and your exchange for ALINA Pink Crochet Bikini Bottom XXS Standard Normal & MAIA - GARA XS Top & XXS Standard Normal has been processed. A new Order Confirmation has been sent. The tracking number will be provided within the next 1-2 business days. If you need any further assistance, feel free to reach out—we’re happy to help! Kindest, Reena

2329516NA / EEAA022920497 EX PROCESSED 5/29/26 BOTS NEW ORDER #2347537NA SET NEEW ORDER #2347538NA