31,919 tickets1-100

Re: ORDER #2334476NA

Thea Sofie Trømborg ¡ theasofietro@outlook.com ¡ Gorgias #221934042

closed
Opened
19 May 2026, 11:36
Closed
21 May 2026, 11:39
Assignee
Dy - Returns Team
Order
2379088
returnsreturns_approvedtrianglpotential legalchannel-email

No Open Doors contact is linked to this ticket.

  1. AGENT2026-05-19 11:36:27¡ email/helpdesk
    Hi Thea, We have received your online request. We are confirming your exchange request and have approved the exchange for the following item: Returning: VINCA - GARA Top S (Send back your Top Only, you can hang onto your bag/pouch and send back the top in its original plastic packaging.) Exchanging For: VINCA - GARA Top L (Your new parcel will be sent to the original shipping address provided upon purchase.) Return Authorization (RA) Number: F231F92918967 ⸻ 1. Prepare Your Items Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging. ⸻ 2. Include the Dispatch Note Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt. ⸻ 3. Ship Your Return Send your items to the address below. All items must be received within 14 days of your RA being issued. ⸻ Return Addresses - For customers located in Jersey, CI, and European countries outside the EU, you may send your items to either of the addresses below: Jersey, Channel Islands TRIANGL Group Limited Bethlehem Centre, La Rue Des Buttes St. Mary, JE3 3DS Jersey, Channel Islands Hong Kong TRIANGL RETURNS c/o James Cargo Fulfilment Logistics Centre 2/F Block B, Yee Lim Industrial Centre 2–28 Kwai Lok Street, Kwai Chung, N.T., Hong Kong ⸻ Important Notes • Switzerland / Norway / Non-EU Europe: Please do not send returns to the Netherlands warehouse. Returns from non-EU countries may be declined, may not be eligible for refund or exchange, and any duties or charges incurred will be the customer’s responsibility. • Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable. • Shipping Method: We strongly recommend using a registered postal service and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit. ⸻ Expedite Your Refund or Exchange To help us process your return more quickly, please email proof of postage once your return has been shipped. If you have any questions or need further assistance, feel free to contact us at any time. Warm regards, Denise xx
  2. AGENT2026-05-19 11:37:01¡ email/helpdeskINTERNAL
    EX 2334476NA F231F92918967 ARCHIVED IN ZIGZAG / VINGARTOPL 32
  3. CUSTOMER2026-05-19 15:50:41¡ email/email
    Hello! I will not exchange or return the items because of the really expensive shipping fee from Norway. Thanks anyway Kindly regards Thea Sofie Trømborg 19. mai 2026 kl. 13:36 skrev Returns Team :  Hi Thea, We have received your online request. We are confirming your exchange request and have approved the exchange for the following item: Returning: VINCA - GARA Top S (Send back your Top Only, you can hang onto your bag/pouch and send back the top in its original plastic packaging.) Exchanging For: VINCA - GARA Top L (Your new parcel will be sent to the original shipping address provided upon purchase.) Return Authorization (RA) Number: F231F92918967 ⸻ 1. Prepare Your Items Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging. ⸻ 2. Include the Dispatch Note Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt. ⸻ 3. Ship Your Return Send your items to the address below. All items must be received within 14 days of your RA being issued. ⸻ Return Addresses - For customers located in Jersey, CI, and European countries outside the EU, you may send your items to either of the addresses below: Jersey, Channel Islands TRIANGL Group Limited Bethlehem Centre, La Rue Des Buttes St. Mary, JE3 3DS Jersey, Channel Islands Hong Kong TRIANGL RETURNS c/o James Cargo Fulfilment Logistics Centre 2/F Block B, Yee Lim Industrial Centre 2–28 Kwai Lok Street, Kwai Chung, N.T., Hong Kong ⸻ Important Notes • Switzerland / Norway / Non-EU Europe: Please do not send returns to the Netherlands warehouse. Returns from non-EU countries may be declined, may not be eligible for refund or exchange, and any duties or charges incurred will be the customer's responsibility. • Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable. • Shipping Method: We strongly recommend using a registered postal service and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit. ⸻ Expedite Your Refund or Exchange To help us process your return more quickly, please email proof of postage once your return has been shipped. If you have any questions or need further assistance, feel free to contact us at any time.
  4. AGENT2026-05-21 11:38:41¡ email/helpdesk
    Hi Thea Sofie, We completely understand, and we truly appreciate you letting us know. We hope you’re still able to enjoy your pieces. Feel free to email us back should you have other concerns. Thank you and have a beautiful day! Kindest, Dy
  5. AGENT2026-05-21 11:39:03¡ email/helpdeskINTERNAL
    2334476NA F231F92918967 cx decided to keep bikini
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