Re: Order #2325842NA - help needed.

Dear Jessica, Thank you so much for reaching out and for taking the time to provide such detailed information, along with the photos and screenshots of your Instagram conversation. We’re truly sorry to hear about your experience, especially as we understand your disappointment given the investment made and your love for our brand. We appreciate you bringing this to our attention. To help us investigate this further with our team, could you please provide a few additional photos of the bikini laid completely flat on a surface? Specifically, we would appreciate: Photos of the bikini bottoms’ inner lining Photos of the bikini top showing both the inner and outer fabric Additionally, may we kindly know if the bikini was washed prior to use? If yes, was it machine washed or hand washed, and was it placed in a tumble dryer? We look forward to your reply and will do our best to assist further once we receive the requested photos. Kindest, Crystel

T2-CLARIF 2325842NA / ELASTICITY TOP: The top became less supportive and every time I got up from my beach chair or moved around. (via attached screenshot) BOT: I was constantly fidgeting with the bottoms to make sure I didn't flash anyone. (via attached screenshot) It fit perfectly (tight!!!) when I tried it on after receiving it in the mail, but stretched out and became loose after one full day of wear at the beach. I did not swim, or get the suit wet - just relaxed in the sun.

Hi Jessica, Thank you so much for sharing this! At TRIANGL, we take great pride in the quality of our products. Every item undergoes intensive quality control and care before it’s sent out, so what you've described sounds like an isolated case. That said, we completely understand your disappointment, and we truly want to make things right for you. While our usual policy only allows for replacements within 14 days of delivery, the last thing we want is for you to be left with an unusable item. As a gesture of goodwill, we’d love to offer a one-time exception and send out a replacement! Kindly confirm if you would like us to ship the new MAIA - TINE SPARKLE - Top / S+ :: Bottom / S / Standard / Cheekiest. A few things to keep in mind: Since this is a one-time exception, the replacement will not be eligible for further exchange, replacement, or refund requests in the future. The replacement will be shipped to the original address used at the time of purchase (unless you’d like it sent elsewhere—just let us know!). We look forward to your response! Kindest, Nikka

OTE NON-CX FA EX: 2325842NA Issue: Fabric > Elasticity after use / https://prnt.sc/yHxjtK7sburv NMAITINTOPSP 23 / NMAITINCBOTS 8

Dear Jessica, Thank you for getting back to us. Yes, we can change the sizes. I have filed a request to have your new MAIA - TINE SPARKLE - Top / S :: Bottom / XS / Standard / Cheekiest shipped out straight away. A new order confirmation has been sent to the email used upon purchase and the tracking number will follow in the next 1-2 business days. Note: as we are making an exception, the exchange items can no longer be approved for another exchange or refund. In regards to the damaged item, no need to send this back. Your RA number for the replacement is: 2325842NAEX Kindest, Joanna

OTE NON-CX FA EX 2325842NA / 2325842NAEX PROCESSED: June 3, 2026 New Order: 2352401NA