Re: Order #2326004NA

Hi Shelby, Thank you for confirming your return request — we’re sorry to hear your order didn’t meet your expectations. Your return has been accepted. Please find your return instructions below, along with important information for Canadian customers regarding duties and taxes. Once your return is received, a full refund will be issued, excluding the shipping fee and any applicable taxes or duties. ⸻ Items Approved for Refund: POPPY - TUTTI FRUTTI Neoprene Balconette Bikini Set: S++ / M / Cheekiest (Send the full set and bag/pouch in their original plastic packaging.) Return Authorization (RA) Number: B7A74B2911303 ⸻ 1. Prepare Your Items Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging. ⸻ 2. Include the Dispatch Note Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt. ⸻ 3. Ship Your Return Send your items to the address below. All items must be received within 14 days of your RA being issued. ⸻ Return Address (Only for Canadian customers): Canada TRIANGL RETURNS Ottawa Logistics Fulfillment 1270 Humber Place Ottawa, ON K1B 0B4 Canada ⸻ Important Notes • Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable. • Shipping Method: We strongly recommend using a registered postal service and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit. • Duties/Taxes: To claim repayment of Duties & Taxes, please contact CBSA directly via https://www.cbsa-asfc.gc.ca/publications/forms-formulaires/b2g-eng.html. ⸻ Expedite Your Refund or Exchange To help us process your return more quickly, please email proof of postage once your return has been shipped. If you have any questions or need further assistance, feel free to contact us at any time. Warm regards, Lynn

#2326004NA B7A74B2911303

ON-HOLD: TRACKING UPDATE | #2326004NA / B7A74B2911303 TN 6762668286 SD: 5/14/2026 RT https://triangl.gorgias.com/app/ticket/221308500

Hi Shelby, Thank you for taking the time to share your feedback with us. We’re truly sorry for the inconvenience and frustration caused by your experience, especially with the return shipping costs and the fit of the sizing you received. We completely understand your disappointment, and we sincerely apologize that the product did not meet your expectations. We also appreciate your comments regarding the S++ sizing and the fit guidance provided. Feedback like yours is very valuable to us, and we will be sure to pass this along to the appropriate teams so we can continue improving our products, sizing information, and overall customer experience. Again, we sincerely apologize for the experience and truly appreciate you sharing your honest feedback with us. Kindest, Reena

Truspiilot: When Traingl sends a package, they sent a large neoprene bag with the order. That's a lovely gesture until I have to pay for my return shipping and the cost is based on weight. If you want to be viewed as a higher end swimsuit line, cover return shipping. Also, there is no bikini top that can be made which will cover a C cup and an E cup. Your sizing isn't realistic. Our response: Thank you for taking the time to share your feedback, and we’re genuinely sorry to hear about your experience. We completely understand your frustration regarding the return shipping cost, especially given the amount charged, as a single bikini set together with our neoprene bag would normally weigh under 300g. We’re also sorry to hear that the sizing did not work out for you on this occasion. We truly appreciate the feedback regarding fit and sizing expectations, as this is something we continue reviewing carefully. A member of our team will be reaching out to you directly to see how we can best support you further regarding this matter. Thank you again for your feedback and for giving TRIANGL a try. The TRIANGL team

Hi Shelby, We’re happy to confirm that your tracking shows the return parcel has been successfully delivered. Although our warehouse has not yet confirmed receipt of the returned items, we will proceed with your refund request promptly. Thank you as well for taking the time to share your feedback with us. We understand your concerns regarding both the return shipping costs and the fit of the swimwear. We’re very sorry that the return shipment ended up costing you this much, as return shipping back to our warehouse would generally be expected to remain within the ~$20 range depending on the carrier used. Due to the inconvenience caused, we will process a full refund for the set, including the original shipping fee, which is normally non-refundable. We also appreciate your feedback regarding the sizing and coverage. We understand that finding the right fit can vary greatly from person to person, and your comments will certainly be shared with our team. Once again, we are sorry to hear that the sizing did not work out on this occasion Please allow 7 to 10 business days for the refund to be processed and reflected in your account. If you have any further questions or need assistance, feel free to contact us. Kindest, Lynn

FOR PROCESSING #2326004NA B7A74B2911303 ADD 5/20/26 TN 6762668286 (Jerome approved full refund including orig sf)

Dear Shelby, You are most welcome! We appreciate your kind words, and it's always our pleasure to assist our valued customers. If you have any other concerns, please don’t hesitate to reach out. We’re here to help! Wishing you a wonderful day! Kindest, Elaine xx

5/22/2026 #2326004NA N/A Shelby Wallace POPTUTTOPSPP 1 6762668286 738 5/26/2026 5/22/2026 #2326004NA N/A Shelby Wallace STATUTCBOTM 1 6762668286 739 5/26/2026 2326004NA / B7A74B2911303