31,919 tickets1-100

Re: Order #2336743NA

Sydney Delor Ā· sydney.delor@gmail.com Ā· Gorgias #223101774

closed
Opened
26 May 2026, 21:37
Closed
27 May 2026, 06:20
Assignee
Joanna - Returns Team
Order
2336743
promo10returnsreturns_approvedreturns_clarificationtrianglchannel-email

No Open Doors contact is linked to this ticket.

  1. AGENT2026-05-26 21:37:10Ā· email/helpdesk
    Hi Sydney, Thank you for reaching out. We’re sorry to hear the item didn’t fit as expected. With swimwear, we know that sometimes a different style or size can make all the difference. Before proceeding with a refund, we’d be happy to offer you the option to exchange your item for any other style from the TRIANGL collection of the same value. As a thank-you for choosing an exchange, we can also provide a $10 USD refund back to your original payment method. If you’d like to proceed with an exchange, simply send us: • The style name • Top size • Bottom size • Preferred bottom coverage (if applicable) and we’ll guide you through the next steps. Of course, if you would still prefer a refund instead, that’s absolutely fine too — just let us know and we’ll assist further. Please note that original shipping costs are non-refundable. Kindest, Nikka
  2. AGENT2026-05-26 21:37:51Ā· email/helpdeskINTERNAL
    Pending Approval / 2336743NA / 24313D2924792 / Offered EX - PROMO10
  3. CUSTOMER2026-05-26 21:47:48Ā· email/email
    Hi. Just a refund please.
  4. AGENT2026-05-27 06:20:35Ā· email/helpdesk
    Hi Sydney, Thank you for confirming your return request — we’re sorry to hear your order didn’t meet your expectations. Your return has been accepted. Please find your return instructions below. Once your return is received, a full refund will be issued, excluding the shipping fee and any applicable taxes or duties. āø» Items Approved for Refund: SOFI - COOKIE Halter Bikini Set: S | M cheeky (Send the full set and bag/pouch in their original plastic packaging.) Return Authorization (RA) Number: 24313D2924792 āø» 1. Prepare Your Items Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging. āø» 2. Include the Dispatch Note Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt. āø» 3. Ship Your Return Send your items to the address below. All items must be received within 14 days of your RA being issued. āø» Return Address (for North & Central America, except Canada): United States TRIANGL RETURNS c/o Web To Door Corp 16593 E 14th St San Leandro, CA 94578 United States āø» Important Notes • Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable. • Shipping Method: We strongly recommend using a registered postal service (while avoiding express shipping) and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit. āø» Expedite Your Refund or Exchange To help us process your return more quickly, please email proof of postage once your return has been shipped. If you have any questions or need further assistance, feel free to contact us at any time. Warm regards, Joanna
  5. AGENT2026-05-27 06:20:36Ā· email/helpdeskINTERNAL
    REG RF #2336743NA 24313D2924792
Replies are sent through Open Doors, so they stay on the customer record.