31,919 tickets1-100

Re: Order 2318798NA

Kaley Swintak ¡ swintakk@gmail.com ¡ Gorgias #220329188

closed
Opened
8 May 2026, 10:49
Closed
15 May 2026, 11:52
Assignee
Elaine - Returns Team
Order
2393340
returnsreturns_approvedreturns_clarificationtrianglchannel-email

No Open Doors contact is linked to this ticket.

  1. AGENT2026-05-08 10:49:15¡ email/helpdesk
    Hi Kaley, Hope you are doing well. We have received your Refund Request #5A2AA02910365. We’re sorry to hear that the item you received doesn’t fit as expected. We know that with swimwear, everyone’s shape is unique, and sometimes a different style or size works better. Before approving your refund request, we’d be happy to offer you the option to exchange your item for any product of your choice from the TRIANGL collection (of the same price as your original order). If you’d like to proceed, please let us know — and to save time, include the style name, top and bottom sizes, and bottom shape (if applicable) of the item you’d like to exchange for. We’ll then guide you through the exchange process. Of course, if you prefer a refund instead, that’s no problem—just let us know, and we’ll share the next steps with you. Please note that original return shipping costs are non-refundable. Kindest, Dy
  2. AGENT2026-05-08 10:49:43¡ email/helpdeskINTERNAL
    PENDING APPROVAL 2318798NA / 5A2AA02910365 OFFERED EX
  3. CUSTOMER2026-05-14 11:14:44¡ email/email
    Hello Dy! Apologies for the delay in response, I was traveling internationally. The bathing suit was originally intended as a gift, however the style didn't work out for the recipient! The new suit she is interested in is currently out of stock-I'm wondering if there is a way to receive a store credit so she can purchase the suit upon restock? If not a refund would be great! Thank you for your help!
  4. AGENT2026-05-15 11:51:41¡ email/helpdesk
    Dear Kaley, Thank you for confirming your return request. Your return has been accepted. Please find your return instructions below. Once your return is received, a full refund will be issued, excluding the shipping fee and any applicable taxes or duties. ⸻ Items Approved for Refund: ESTE - BOSSA Neoprene Scoop Crop Top - SP / Bottom - S Cheekiest (Send the full set and bag/pouch in their original plastic packaging.) Return Authorization (RA) Number: 5A2AA02910365 ⸻ 1. Prepare Your Items Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging. ⸻ 2. Include the Dispatch Note Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt. ⸻ 3. Ship Your Return Send your items to the address below. All items must be received within 14 days of your RA being issued. ⸻ Return Address (for North & Central America, except Canada): United States TRIANGL RETURNS c/o Web To Door Corp 16593 E 14th St San Leandro, CA 94578 United States ⸻ Important Notes • Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable. • Shipping Method: We strongly recommend using a registered postal service and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit. ⸻ Expedite Your Refund or Exchange To help us process your return more quickly, please email proof of postage once your return has been shipped. If you have any questions or need further assistance, feel free to contact us at any time. Warm regards, Gelou
  5. AGENT2026-05-15 11:52:01¡ email/helpdeskINTERNAL
    RF 2318798NA / 5A2AA02910365
  6. AGENT2026-06-04 13:40:45¡ email/helpdeskINTERNAL
    6/1/2026 #2318798NA 5A2AA02910365 KALEY SWINTAK ESTBOS2TOPSP 1 USPS9505511595216147424389 335643 6/3/2026 6/1/2026 #2318798NA 5A2AA02910365 KALEY SWINTAK SIDBOS2CBOTS 1 USPS9505511595216147424389 335644 6/3/2026
Replies are sent through Open Doors, so they stay on the customer record.