Re: Request for Change. Order 2309823NA

Dear Shaní, Thank you for reaching out to us. I’m Trish from Triangl’s Orders Team, and I will be assisting you. I've checked this for you, and I can see that two separate orders were created by our Returns Team. One is for the set, and the other is for the bottom alone. Both were already shipped and delivered. Please find your tracking details for the bottoms below: Order Number: #2320336NA Tracking Number: 521726738265 Courier: FedEx Tracking URL: https://www.fedex.com/fedextrack/?trknbr=521726738265 Item/s: MALA - VARO Green Velvet Balconette Bikini in Bottom / S / Cheeky Status: Delivered Thursday, 5/07/2026 at 3:57 pm Signed for by: L.UIS TORRES VIG (Receptionist/Front Desk) I've also attached the FedEx proof of delivery for your reference. We kindly suggest checking with your housemates, neighbours, building management, or concierge in case they accepted the parcel on your behalf. It may also be worth looking around the vicinity of your home in case the courier left the package in a safe spot near your door. If the parcel does not turn up, please contact your local FedEx office directly. You can find their contact information here: https://www.fedex.com/en-us/customer-support.html. To file a claim for a lost or stolen parcel, you may use this link: https://www.fedex.com/en-us/customer-support/claims.html You can also report a missing package directly through the tracking page: https://www.fedex.com/fedextrack/?trknbr=521726738265&trkqual=2461155000~521726738265~FX&manageDelivery=disputeDelivery If you have any further questions or concerns about your order, please don’t hesitate to reach out, and we’ll be glad to assist. For follow-ups, kindly include all of your questions in one email so we can address them efficiently. Kindest, Trish