CUSTOMER2026-05-17 15:01:20· email/email
Hi, the DHL courier collected the return package today.
Return Authorization (RA) number: A95FB62915517
DHL tracking number: 6502267413
I have attached the DHL tracking/proof of postage.
I included the dispatch note inside the package, but just wanted to confirm
my exchange request as I already wrote to you:
- the pink bikini top in size Large
- the brown bikini top in size Medium
Please confirm that you are able to track the return and link it to my
exchange request.
AGENT2026-05-19 06:54:43· email/helpdesk
Hi Noya,
Thank you for sending your bikini.
Since we last spoke, the DARA - COOKIE TOP M you have requested is now out of stock with an expected replenishment date of June 1, 2026.
We would like to offer you the below options:
1. WAIT FOR ITEMS TO BE BACK IN STOCK
We will ship your items as soon as they become available
2. SELECT ANOTHER STYLE FOR EXCHANGE (of the same price as your original order)
- Let us know your top 3 choices currently available online. Please include the Style Name + Top/Bottom sizes + Bottom Cut.
- We will process the new bikini set straight away.
- If you returned a top or bottom only, no need to return the other item.
If a refund amount is due, this will be processed at the time of your request.
We look forward to your confirmation.
Kindest,
Ja
AGENT2026-05-19 06:56:48· email/helpdeskINTERNAL
#2328167NA / A95FB62915517 - For processing but OOS
NVINLOTTOPL 23 / DARCOOTOPM 0
TN: 6502267413
SD: May-17-26
CUSTOMER2026-05-19 07:50:16· email/email
*Subject:* Re: Exchange Request
Hi,
Thank you for your email.
I would prefer to wait for the DARA - COOKIE TOP in size M to be back in
stock, as I really love this specific style and would very much like to
receive it.
In addition, I just wanted to confirm regarding the second bikini item that
is currently in stock — the *VINCA - LOTUS TERRY TOWELLING TRIANGLE BIKINI
top*.
As previously requested, I would like to receive the *triangle top in size
Large*. Could you please confirm whether this item will be shipped now,
rather than waiting to ship both items together? I just want to make sure
that the available item will not be delayed because of the DARA top.
Thank you so much for your help and service. I really appreciate it, and
I'm very excited to receive the bikinis.
AGENT2026-05-20 13:57:24· email/helpdesk
Dear Noya,
Thanks for sending this through!
We're pleased to inform you that your exchange (VINCA - LOTUS Terry Towelling Triangle Top / L) has been processed, and a new Order Confirmation has been sent. The tracking number will be provided within the next 1-2 business days.
As for the DARA - COOKIE Triangle Top / M, we will process once restocked.
If you need any further assistance, feel free to reach out—we’re happy to help!
Kindest,
Gelou
AGENT2026-05-20 13:59:09· email/helpdeskINTERNAL
2328167NA / A95FB62915517
NVINLOTTOPL 22 > EX PROCESSED: 05/20/2026 | NEW ORDER #NVINLOTTOPL 23
DARCOOTOPM 0 | For processing - OOS > Willing to wait
AGENT2026-05-26 06:14:50· email/helpdesk
Dear Noya,
Thank you for patiently waiting.
We're pleased to inform you that your DARA - COOKIE Triangle Top / M has been processed, and a new Order Confirmation has been sent. The tracking number will be provided within the next 1-2 business days.
If you need any further assistance, feel free to reach out—we’re happy to help!
Kindest,
Joanna
AGENT2026-05-26 06:15:06· email/helpdeskINTERNAL
EX 2328167NA / A95FB62915517
PROCESSED: May 26, 2026
New Order: 2344967NA
TN: 6502267413
ADD 5/22/2026
AGENT2026-05-27 10:34:10· email/helpdeskINTERNAL
5/23/2026 #2328167NA NA Noya Alkabets NVINLOTTOPS 1 6502267413 polybad had been broken 162480 5/26/2026
5/23/2026 #2328167NA NA Noya Alkabets DARCOOTOPS 1 6502267413 polybad had been broken 162481 5/26/2026
2328167NA / A95FB62915517