hi,
I just noticed my shipping address is 71 W Broadway instead of 71 Broadway
zip code 10006 not 10007 for order #2334667NA. Is there anything that can
be done about this?
AGENT2026-05-18 18:24:55· email/helpdesk
Dear Isabelle,
Thank you for your recent purchase and for reaching out to us.
I completely understand wanting to get the address corrected as quickly as possible. I can see that you’d like the delivery address updated to:
71 Broadway
Apt 13D
New York NY 10006
United States
As the order is already in transit, we’re unable to make changes directly. That said, I’ve passed the corrected address to FedEx and requested a reroute on your behalf.
Kindly note that address changes are subject to local FedEx approval and processing times. In some cases, a fee may apply, which would be payable directly to FedEx. While we can’t guarantee the change, we’ll continue to monitor the tracking and follow up as needed.
If you have any other questions about your order, feel free to reach out, and we’ll be happy to assist. For follow-ups, please include all of your questions in one email so we can address them efficiently.
Kindest,
Trish
AGENT2026-05-18 18:25:00· email/helpdeskINTERNAL
Pls monitor FDX feedback and until delivered. Thanks! x
#2334667NA | 525701689162
Delivery exception
Incorrect address
The correct address should be:
71 Broadway
Apt 13D
New York NY 10006
United States
Request #SFC35374842 created.
CUSTOMER2026-05-18 18:25:37· email/email
Thank you! I appreciate the help.
AGENT2026-05-18 21:06:01· email/helpdesk
Dear Isabelle,
On behalf of Trish and the whole team, you are more than welcome!
If you have any other questions about your order, feel free to reach out. We’ll be happy to assist. For follow-ups, kindly include all of your questions in one email so we can handle them efficiently.
Kindest,
Bernadette
AGENT2026-05-18 21:06:07· email/helpdeskINTERNAL
Pls monitor FDX feedback and until delivered. Thanks! x
#2334667NA | 525701689162
Delivery exception
Incorrect address
The correct address should be:
71 Broadway
Apt 13D
New York NY 10006
United States
Request #SFC35374842 created.
AGENT2026-05-24 07:45:44· email/helpdeskINTERNAL
Delivered
Wednesday, 20/05/2026 at 11:21
Signed for by: T.Isaiah
Replies are sent through Open Doors, so they stay on the customer record.