Re: Sizing issue order #2334312NA

Hi Lucy, Thank you for reaching out, and we’re really sorry to hear the bottoms did not fit as expected. We updated our sizing last year, so this may explain why the fit feels different from your older TRIANGL sets. While the changes were not drastic, some customers do notice slight differences in fit depending on the style and fabric. To help guide you toward the best fit, could you please let us know a little more about how the XS bottoms fit? Did they feel loose at the waist, hips, or back? Which bottom shape did you order (Cheeky, Cheekiest, etc.)? Once we have a bit more detail, we’ll be happy to recommend the best next step for you. Kindest, Anna xx

Hi Lucy, Thank you so much for explaining further, and we’re really sorry to hear this. Based on what you described, it does sound like the bottoms may simply be fitting too large overall in the back area, particularly if they still felt loose and droopy even with the side ties fully tightened. As the Cheekiest cut is already our most minimal fit, this would likely point more toward the sizing rather than the coverage level itself. As we updated our sizing last year, this may explain why the XS fits differently compared to your previous TRIANGL sets. We’d be happy to help find the best next step for you. Could you please also share your waist, lower waist, and hip measurements? That way, we can check whether sizing down may provide the fit you’re looking for. For the hips: wrap the tape around the biggest or most protruding part of the bum. For the lower waist: measure around 2–3 inches below the belly button. This is normally where the waistband of the bikini sits. For the waist: measure the thinnest part of the stomach. We look forward to your response. Kindest, Anna xx

Hi Lucy, Thanks so much for your response. Based on the information you provided, and since the XS size felt much too large for you, we would recommend sizing down to an XXS. Once you confirm the size you’d like, we’ll be happy to escalate your case to our Returns Team so they can further assist you with your return or exchange request. Please let us know whenever you’re ready. Thanks again, and have a wonderful day! Kindest, Janis xx

Hi Lucy, Thanks for getting back to us. Let me forward this ticket to our lovely girls from Returns as it requires further checking. You may expect a response from them within today. Please feel free to send us an email again or simply respond to this ticket if you have any other questions - we'd love to help you out! Thanks again, and have a wonderful day! Kindest, Janis xx

Hi Returns, Concern - Return/Exchange request cx - I ordered a size XS bottom and top of the VINCA - JOLY Blue Terry Towelling Triangle Bikini Set, however, the bottoms were way too large and did not fit well. I have 3 Triangl bikinis, all XS, and have had no issues, so I’m super bummed that the sizing was inaccurate. It’s very unfortunate as I was looking forward to wearing this set on my trip tomorrow. I was curious if the sizing had changed, or why all of the sudden the XS was a lot of bigger? Please let me know what you recommend. My order number is #2334312NA. Thank you so much for getting back to me! The bottoms were the cheekiest option. They felt very loose in the back even when I tightened the straps all the way. The back was very long and very droopy. It is very unfortunate as I was looking very forward to wear these for my trip. Please let me know what you’re able to do to make this right. A size XXS sounds great. I leave for my trip in 2 hours, however. Thanks.

Hi Lucy, Your concern has been forwarded to us! We’re so sorry for the delayed response, and we completely understand how disappointing this must have been, especially with your trip coming up so quickly. We realize you may have already left for your trip by now, and we truly apologize for the inconvenience caused. To help make this right, here are a couple of options for how you can proceed: OPTION 1: Place a New Order for Faster Delivery If you’d still like to receive the new size while you’re away, the fastest option would be to place a new order directly through our website and have it shipped to your destination. We’d be happy to waive the shipping fee for you with a unique code. Please note that we do not offer overnight shipping, so delivery times will depend on the shipping destination. 1. Use this unique code (valid for 1 order within the next 48 hours) to get your shipping fee waived: EXCHANGE-TRIANGL-20 2. Order the new bikini/sizes that you require (in full set) directly on our website 3. Email us the new order number and we will send you the complete return instructions 4. Return your original set(s) for a refund (product value only) within 14 days of receiving your RA code 5. Please note that the refund will go back to the original payment method used to place order #2334312NA. OPTION 2: Return for a Refund If you no longer need the new bikini since you’ve already left for your trip, you’re also welcome to return the current set for a refund instead. Please let us know which option works best for you, and we’ll be happy to assist further. Kindest, Nikka

Pending Approval / 2334312NA NVINJOLCBOTXXS 23

Hi Lucy, Thank you for your message and for letting us know about your travel plans. No worries at all — you will be given additional 14 days to return the bikini. In the meantime, could you please confirm how you would like to proceed based on the 2 options outlined in our previous email? We’ll be happy to assist further once we receive your confirmation. Kindest, Joan xx

Hi Lucy, Thank you for getting back to us. Yes, absolutely — you may return your current item and choose a different style and/or size that you prefer. Since you’ve selected Option 1, I’d also like to provide you with a new free shipping code, as the previous one has already expired: EXCHANGE-TRIANGL-21 (This unique code is valid for 1 order within the next 48 hours and will waive the shipping fee on your new order.) Once you’ve placed the new order, please email us the new order number, and we’ll send you the complete return instructions for your original item. We look forward to hearing back from you! Kindest, Reena

Hi Lucy, Thank you for getting back to us and sharing your new Order #2349310NA. Your return for Order #2334312NA has been accepted. Please find your return instructions below. Once your return is received, a full refund will be issued, excluding the shipping fee and any applicable taxes or duties. ⸻ Items Approved for Refund: VINCA - JOLY Blue Terry Towelling Triangle Bikini Set: XS / XS Cheekiest (Send the full set and bag/pouch in their original plastic packaging.) Return Authorization (RA) Number: 2334312NARF ⸻ 1. Prepare Your Items Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging. ⸻ 2. Include the Dispatch Note Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt. ⸻ 3. Ship Your Return Send your items to the address below. All items must be received within 14 days of your RA being issued. ⸻ Return Address (for North & Central America, except Canada): United States TRIANGL RETURNS c/o Web To Door Corp 16593 E 14th St San Leandro, CA 94578 United States ⸻ Important Notes • Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable. • Shipping Method: We strongly recommend using a registered postal service (while avoiding express shipping) and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit. ⸻ Expedite Your Refund or Exchange To help us process your return more quickly, please email proof of postage once your return has been shipped. If you have any questions or need further assistance, feel free to contact us at any time. Warm regards, Pearl

RF & REP: #2334312NA / 2334312NARF