31,919 tickets1-100

Re: Triangl Order #2324470NA

Lindsey Lutz ¡ lindsey.m.lutz@gmail.com ¡ Gorgias #220728309

closed
Opened
11 May 2026, 13:10
Closed
13 May 2026, 00:48
Assignee
Elaine - Returns Team
Order
2324470
returnsreturns_approvedreturns_clarificationtrianglchannel-email

No Open Doors contact is linked to this ticket.

  1. AGENT2026-05-11 13:10:34¡ email/helpdesk
    Dear Lindsey, Thank you for reaching out. We’re sorry to hear that the items you received doesn’t fit as expected. We know that with swimwear, everyone’s shape is unique, and sometimes a different style or size works better. Before approving your refund request, we’d be happy to offer you the option to exchange your item for any product of your choice from the TRIANGL collection (of the same price as your original order). If you’d like to proceed, please let us know — and to save time, include the style name, top and bottom sizes, and bottom shape (if applicable) of the item you’d like to exchange for. We’ll then guide you through the exchange process. Of course, if you prefer a refund instead, that’s no problem—just let us know, and we’ll share the next steps with you. Please note that original return shipping costs are non-refundable. Kindest, Crystel
  2. AGENT2026-05-11 13:10:47¡ email/helpdeskINTERNAL
    PENDING APPROVAL #2324470NA / 75CA882912779 / EX OFFER
  3. CUSTOMER2026-05-11 13:26:22¡ email/email
    Hi Crystel, I think I would like to just proceed with a return! I'm not sure my breast size is well suited for most of the styles which is unfortunate but I'm used to it! Please let me know how to return it as soon as possible! Can you send a shipping label?
  4. CUSTOMER2026-05-11 18:10:57¡ email/email
    Hi, Just following up about the refund! Can you please let me know next steps!
  5. AGENT2026-05-12 10:23:13¡ email/helpdesk
    Hi Lindsey, Thank you for confirming your return request — we’re sorry to hear your order didn’t meet your expectations. Your return has been accepted. Please find your return instructions below. Once your return is received, a full refund will be issued, excluding the shipping fee and any applicable taxes or duties. ⸻ Items Approved for Refund: MALA - JADED GREEN Neoprene Balconette Bikini Set: Top / L / Bottom / M / Cheeky (Send the full set and bag/pouch in their original plastic packaging.) Return Authorization (RA) Number: 75CA882912779 ⸻ 1. Prepare Your Items Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging. ⸻ 2. Include the Dispatch Note Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt. ⸻ 3. Ship Your Return Send your items to the address below. All items must be received within 14 days of your RA being issued. ⸻ Return Address (for North & Central America, except Canada): United States TRIANGL RETURNS c/o Web To Door Corp 16593 E 14th St San Leandro, CA 94578 United States ⸻ Important Notes • Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable. • Shipping Method: We strongly recommend using a registered postal service and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit. ⸻ Expedite Your Refund or Exchange To help us process your return more quickly, please email proof of postage once your return has been shipped. If you have any questions or need further assistance, feel free to contact us at any time. Warm regards, Kiara
  6. AGENT2026-05-12 10:23:16¡ email/helpdeskINTERNAL
    RF 2324470NA / 75CA882912779
  7. CUSTOMER2026-05-12 11:39:02¡ email/email
    Hi, Thank you this much. Where can the dispatch note be found? Can I ship with any postal service or does it have to be FedEX?
  8. AGENT2026-05-13 00:48:02¡ email/helpdesk
    Hi Lindsey, Thank you for getting in touch. The Dispatch Note is the printed document that comes inside your package when your order is delivered. It is usually placed together with the bikini items inside the parcel and lists the items included in your order. Kindly include this document when sending your return, as it helps our warehouse quickly identify your order and process the return smoothly. For your reference, I will also attach a sample Dispatch Note so you can easily identify the document inside your package. Regarding the return shipping, we suggest using regular post as opposed to commercial couriers like FedEx or DHL as they can be costly. You may go to your local post office and have it shipped as a regular post as this will significantly lower the cost. Shipping cost differs from one location to another. It would be best to check with your local post office. Kindly note that Triangl does not provide return labels. The shipping cost incurred for returning item/s to Triangl is not covered or reimbursed by us. https://triangl.com/pages/returns-and-exchanges-faqs Please let us know if you have any trouble locating it—we’d be happy to assist further. Kindest, Reena
  9. AGENT2026-05-22 07:15:54¡ email/helpdeskINTERNAL
    5/20/2026 #2324470NA N/A LINDSEY LUTZ SIDJAD2ABOTM 1 USPS9534612416526138725112 333179 5/21/2026 5/20/2026 #2324470NA N/A LINDSEY LUTZ MALJAD2TOPL 1 USPS9534612416526138725112 333180 5/21/2026
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