31,243 tickets1-100

Re: Your request # 965A682925669: Pending Approval

Giselle Alvandi · gisellealvandi@gmail.com · Gorgias #223119357

closed
Opened
27 May 2026, 03:39
Closed
29 May 2026, 04:02
Assignee
Jetz - Returns Team
Order
2382512
returnsreturns_clarificationtrianglchannel-email

No Open Doors contact is linked to this ticket.

  1. CUSTOMER2026-05-27 03:39:19· email/email
    Hello Triangl team, I was thinking of possibly exchanging for two other swimsuits, Vinca - Mato red triangle set: Top: XS Bottom: XS/Standard/Normal and the Vinca - Alina Pink Crochet Triangle Bikini set: Top: XS Bottom: XXS/Tie Side/Cheeky The second one is more but it can be charged extra to the same credit card. Please get back to me ASAP. Thank you
  2. AGENT2026-05-29 04:02:44· email/helpdesk
    Hi Giselle, Thank you for your interest in exchanging. Unfortunately, we can only process exchanges with the same amount. Since there is a price difference for the upgrade, we recommend placing a new order for the 2 bikini sets to ensure a smooth transaction. PLACE A NEW ORDER 1. Use this unique code (valid for 1 order within the next 48 hours) to get your shipping fee waived: EXCHANGE-TRIANGL-21 2. Order the new bikini/sizes that you require (in full set) directly on our website 3. Email us the new order number so we can update our records. 4. Return your original set(s) for a refund (product value only) within 14 days of receiving your RA code 5. Please note that the refund will go back to the original payment method used to place order #2333852NA Kindest, Joanna
  3. AGENT2026-06-02 05:55:49· email/helpdeskINTERNAL
    RT: https://triangl.gorgias.com/app/ticket/223756006
Replies are sent through Open Doors, so they stay on the customer record.