CUSTOMER2026-05-01 00:37:17· email/email
Dear Triangl Team,
Thank you for your support. I have placed a new order, and my order number is 2325114NA. As requested, I am emailing you the new order number so I can receive the complete return instructions. Please let me know how to proceed with the return.
Thank you very much!
AGENT2026-05-01 03:31:28· email/helpdesk
Hi Frida,
Thank you for getting back to us and sharing your new Order #2325114NA.
Your return for Order #2316529NA has been accepted. Please find your return instructions below.
Once your return is received, a full refund will be issued, excluding the shipping fee and any applicable taxes or duties.
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Items Approved for Refund:
MAIA - SERT Terry Towelling Scoop Bikini Set XXS | XS / Cheeky
(Send the full set and bag/pouch in their original plastic packaging.)
Return Authorization (RA) Number: 24BBB42902271
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1. Prepare Your Items
Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging.
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2. Include the Dispatch Note
Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt.
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3. Ship Your Return
Send your items to the address below.
All items must be received within 14 days of your RA being issued.
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Return Address (for North & Central America, except Canada):
United States
TRIANGL RETURNS
c/o Web To Door Corp
16593 E 14th St
San Leandro, CA 94578
United States
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Important Notes
• Duties & Taxes: Please ensure your return shipment is sent DDP (Delivered Duty Paid), with all Duties & Taxes prepaid at the time of shipment. Returns where Duties & Taxes are billed to TRIANGL may not be accepted and could result in the return being deemed ineligible.
• Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable.
• Shipping Method: We strongly recommend using a registered postal service and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit.
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Expedite Your Refund or Exchange
To help us process your return more quickly, please email proof of postage once your return has been shipped.
If you have any questions or need further assistance, feel free to contact us at any time.
Warm regards,
Dy
AGENT2026-05-01 03:38:34· email/helpdeskINTERNAL
2316529NA / 24BBB42902271
CUSTOMER2026-05-01 17:07:05· email/email
Dear Triangl Team,
I hope you are well. I wanted to follow up because I had actually clarified from the beginning that I only wanted to return the top, not the full set. In your last email, you mentioned sending back the entire set. Could you confirm if it's possible to proceed with just returning the top? Please let me know how I should handle this.
Thank you so much for your help!
AGENT2026-05-02 03:16:40· email/helpdesk
Hi Frida,
Happy to check this for you.
Please note that to qualify a refund, the full set (top, bottom, and bag/pouch) must be returned. Unfortunately, we cannot process refunds for partial returns (e.g., only a top or only a bottom for bikinis sold in sets).
We also do not mix and match bikini sets; you will notice that the system automatically requires you to choose a size for a top and a bottom, just like what you have on the new order.
As you already have 2 sets of MAIA - SERT, should you need to make changes in your request, juat let us know the sizes you wish to return.
Hope this clarifies, feel free to email us back should you have other concerns.
Kindest,
Dy xx
AGENT2026-05-02 03:16:47· email/helpdeskINTERNAL
2316529NA / 24BBB42902271