Swimsuit not shipped or update

Dear Allee, Thank you for reaching out, and we truly apologize for the inconvenience and concern this has caused. We would like to clarify that your order does already have an active tracking number. Normally, our system automatically sends tracking details once an order is processed. However, we have identified a temporary system issue that caused a delay in sending your tracking information, please accept our sincere apologies for this oversight. Please find your tracking details below: Order Number: #2330374NA Tracking Number: 525701656804 Courier: FedEx Tracking URL: https://www.fedex.com/fedextrack/?trknbr=525701656804&trkqual=2461172000~525701656804~FX The tracking for Order #2330374NA shows your parcel as delivered on Wednesday, 5/13/2026 at 11:46 am and signed for by P.Pineda. https://www.fedex.com/fedextrack/?trknbr=525701656804&trkqual=2461172000~525701656804~FX&simplified=true We kindly suggest checking with your housemates, neighbours, building management, or concierge in case they accepted the parcel on your behalf. It may also be worth looking around the vicinity of your home in case the courier left the package in a safe spot near your door. If the parcel does not turn up, please contact your local FedEx office directly. You can find their contact information here: https://www.fedex.com/en-us/customer-support.html To file a claim for a lost or stolen parcel, you may use this link: https://www.fedex.com/en-us/customer-support/claims.html You can also report a missing package directly through the tracking page: https://www.fedex.com/fedextrack/?trknbr=525701656804&trkqual=2461172000~525701656804~FX&simplified=true If you have any further questions or concerns about your order, please don’t hesitate to reach out and we’ll be glad to assist. For follow-ups, kindly include all of your questions in one email so we can address them efficiently. Kindest, Bernadette x