AGENT2026-05-04 12:57:02· email/helpdesk
Dear Nahla,
We have an update concerning your Triangl purchase.
FedEx has informed us that your shipping address is incorrect (wrong country name). Here's what we have in our database, which you initially used at checkout:
Unfortunately, we're unable to retrieve or reroute the shipment to another country.
As soon as the parcel arrives back at our warehouse, we would normally process a refund for the item value, less a USD 20 administration fee. However, we'd be more than happy to reprocess your order and send it to you at no additional cost.
To ensure we have the correct and complete shipping details, kindly supply us with your information using the format below.
RECIPIENT'S NAME:
COMPANY/BUSINESS NAME (if applicable):
STREET line 1 (House/Street # or name, Bldg, etc):
STREET line 2 (Apt/Unit #, or Floor, etc/ if applicable):
CITY:
STATE/EMIRATE:
COUNTRY:
ZIP:
PHONE:
We'll make sure this gets sorted for you as smoothly as possible.