Re: Order #2294077NA

Dear Van, We have received your Exchange Request for Order #2294077NA As you reported the MAIA - MATO Top to be faulty, can you please send us at least 2 photos showing the problem area? From there we can assess and proceed with your request. We look forward to hearing from you. Kindest, Lynn

T2 CLARIFICATION: 2294077NA / 9C0A172878098 NMAIMATTOPSP Reason: Faulty

Dear Van, Thank you for getting back to us. We’re truly sorry to hear about the condition of your bikini. We take great pride in our product quality, and every item undergoes thorough quality checks before dispatch. That said, in the rare instance a fault occurs, we’re committed to resolving it promptly. We’ll arrange a replacement for your MAIA - MATO set (Top / XS / Bottom / XS / Normal). Also, we will no longer require you to send back this bikini set. Regarding your exchange request for the MICA - TANNA (Top / XS / Bottom / S / Normal), please note that this style is currently low in stock and may no longer be available by the time your return reaches our warehouse. We would like to offer 2 options; place a new order today to secure the style you have selected or select an alternative style currently available on the website. PLACE A NEW ORDER 1. Use this unique code (valid for 1 order within the next 48 hours) to get your shipping fee waived: EXCHANGE-TRIANGL-12 2. Order the new bikini/sizes that you require (in full set) directly on our website 3. Email us the new order number and we will send you the complete return instructions 4. Return your original set(s) for a refund (product value only) within 14 days of receiving your RA code 5. Please note that the refund will go back to the original payment method used to place order #2294077NA SELECT A DIFFERENT STYLE (of the same price as your original order) Please let us know your top 3 choices (Style + Top/Bottom sizes + bottom shape if applicable) of styles currently online and we will check availability to send. We will provide you with the return address and complete instructions once you have confirmed the above. Please Note: - We do not offer Free Returns and we are unable to refund initial shipping charges for goods returned, other than for faulty items. - We recommend using a Registered Postal Service and keeping a record of the tracking details. TRIANGL cannot be held liable for any loss of garments being returned. - Your approved request will be processed once we receive your items back in our warehouse - If a refund is due, this will be processed at the time your items are received back in the warehouse. Look forward to your confirmation. Kindest, Crystel

2294077NA / 9C0A172878098 NON CX FA EX: NMAIMATTOPXS - 221 / NMAIMATABOTXS - 87 / BROKEN CLASP REG EX: PENDING APPROVAL / MICTANTOPXS - 12 / MICTANABOTS - 10

Dear Van, Thank you for sending your new Order #2303289NA! Your return for the MICA - TANNA set has been accepted. Please find your return instructions below. Once your return is received, a full refund will be issued, excluding the shipping fee and any applicable taxes or duties. I have also filed a request to have your new MAIA - MATO - Top / XS :: Bottom / XS / Normal shipped out straight away. A new order confirmation has been sent to the email used upon purchase and the tracking number will follow in the next 1-2 business days. In regards to the damaged item, no need to send this back. Your RA number for the replacement is: 9C0A172878098 ⸻ Items Approved for Refund: MICA - TANNA - Top / S+ :: Bottom / M / Normal (Send the full set and bag/pouch in their original plastic packaging.) Return Authorization (RA) Number: 9C0A172878098 ⸻ 1. Prepare Your Items Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging. ⸻ 2. Include the Dispatch Note Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt. ⸻ 3. Ship Your Return Send your items to the address below. All items must be received within 14 days of your RA being issued. ⸻ Return Address (for North & Central America, except Canada): United States TRIANGL RETURNS c/o Web To Door Corp 16593 E 14th St San Leandro, CA 94578 United States ⸻ Important Notes • Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable. • Shipping Method: We strongly recommend using a registered postal service and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit. ⸻ Expedite Your Refund or Exchange To help us process your return more quickly, please email proof of postage once your return has been shipped. If you have any questions or need further assistance, feel free to contact us at any time. Warm regards, Nikka

RF & REP: 2294077NA / 9C0A172878098 NON-CX FA EX: 2294077NA / 9C0A172878098 Issue: Clasp > Broken / https://prnt.sc/2SzcK4qgwvWK PROCESSED: 3/30/2026 NEW ORDER: 2303807NA

Hi Van, You’re most welcome, and thank you for choosing TRIANGL! If there’s ever anything you need, don’t hesitate to reach out—we’re always happy to help. Kindest, Crystel

2294077NA / 9C0A172878098 4/3/2026 #2294077NA N/A ANH NGUYEN MICTANABOTM 1 FEDEX870228272733 321496 4/8/2026 4/3/2026 #2294077NA N/A ANH NGUYEN MICTANTOPSP 1 FEDEX870228272733 321497 4/8/2026