31,243 tickets1-100

Re: Recent Order Issues

Leila Grant ¡ leilawgrant@gmail.com ¡ Gorgias #214015781

closed
Opened
27 Mar 2026, 21:10
Closed
3 Apr 2026, 03:53
Assignee
Joanna - Returns Team
returnsreturns_tier 2trianglchannel-email

No Open Doors contact is linked to this ticket.

  1. CUSTOMER2026-03-27 21:10:09¡ email/email
    Hi there! I recently got the MIMA pink candy velvet crop bikini set - order #2283886NA. It looked so cute when I tried it on and so I took the tags off and wore it to tan. I was super happy with how it fit then. However, as soon as I got in the water, the bottoms expanded so much it truly looked like i was wearing a soggy diaper and you could see everything from how big they got on me. I'm wondering if there's any way I can get a refund for the bottoms or even buy new bottoms separately? I love the color of this suit and don't want it to go to waste, but I don't want to buy an entirely new set and get the same exact top. Let me know if there's any way you can help!
  2. AGENT2026-03-30 03:35:39¡ email/helpdesk
    Dear Leila, Thank you for reaching out, and we’re really sorry to hear about your experience—especially after you were initially happy with the fit. We understand how disappointing that must have been. This doesn’t sound like the expected performance of the fabric, and we’d like to take a closer look. As you reported the bottoms to be faulty, can you please send us at least 2 photos showing the problem area? From there we can assess and proceed with your request. We look forward to hearing from you. Kindest, Pearl
  3. AGENT2026-03-30 03:36:19¡ email/helpdeskINTERNAL
    FA / 2283886NA / DOD 3/16/2026
  4. CUSTOMER2026-03-30 19:01:53¡ email/email
    Hi Pearl, Thank you so much for your response! Linking you to a folder of two videos of me discussing the stretch of the swimsuit before vs after getting in the water HERE . This goes without saying, but please do not send this anywhere lol. Disregard how unflattering this is and my dog in the background confused by what the heck I was doing, but I truly could not figure out another way to show the stretching issue without talking through it 😂
  5. AGENT2026-03-31 01:00:05¡ email/helpdesk
    Dear Leila, Thank you for sharing the videos—we truly appreciate your time and cooperation in helping us review this. We completely understand your concern. Velvet fabric can feel heavier and may lose some of its structure when wet, which can affect the overall fit and support. We’re sorry for the inconvenience this has caused and want to make this right for you. To ensure you have a better experience, we’d be more than happy to offer a replacement in a different style that holds its shape more effectively in water. As an alternative, you may choose a different set—please share your top three preferred options, including the style, as well as your preferred top and bottom sizes (and bottom shape, if applicable) within the same price range as your original order, and we’ll arrange whichever is available for you. Just a quick note: For tax reasons that vary by state, we can only ship the replacement to the same address used in your original order. We look forward to your reply. Kindest, Crystel
  6. AGENT2026-03-31 01:05:10¡ email/helpdeskINTERNAL
    NON CX FA EX 2283886NA ELASTICITY AFTER USE LINK: https://drive.google.com/drive/folders/1KN4a2_a6roltqJZEJh9e7whQUfHgXH-i (please include in returns data encode) Photos: https://prnt.sc/kRCP2S8mYYnl
  7. CUSTOMER2026-04-02 14:52:21¡ email/email
    Thank you so much for being so helpful and kind to replace the bikini! See below for three options. - Mima Bisc brown crop bikini set (top: xs; bottom: xs, cheekiest) - Vinca - joly blue terry towelling triangle bikini set (top: xs; bottom: xs, cheekiest) - Maia - Dore Pink Scoop Bikini Set (Top: xs; bottom: xs, cheekiest) My measurements are as follows, if helpful (not sure how each style fits): - Bust: 31 - Under bust: 28 - Waist: 26 - Hip: 36.5 I really appreciate the help!
  8. AGENT2026-04-03 03:53:47¡ email/helpdesk
    Dear Leila, Thank you for getting back to us. I have filed a request to have your new Mima - Bisc (top: XS; bottom: XS, cheekiest) shipped out straight away. A new order confirmation has been sent to the email used upon purchase and the tracking number will follow in the next 3-5 business days. In regards to the damaged item, no need to send this back. Your RA number for the replacement is: 2283886NAEX P.S. We would just want to inform you that there will be a slight delay due to Public Holidays. Thank you so much for your understanding. Kindest, Joanna
  9. AGENT2026-04-03 03:53:58¡ email/helpdeskINTERNAL
    NON CX FA EX 2283886NA / 2283886NAEX PROCESSED: Apr -03- 2026 NEW Order: 2307264NA
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