31,919 tickets1-100

Re: Your request # F784082881784: Pending Approval

Jasmine Reyes · 1jasmine.reyes@gmail.com · Gorgias #214226573

closed
Opened
30 Mar 2026, 02:06
Closed
9 Apr 2026, 03:29
Assignee
Geelah - Returns Team
returnsreturns_approvedtrianglchannel-email

No Open Doors contact is linked to this ticket.

  1. CUSTOMER2026-03-30 02:06:44· email/email
    Hii I got the Mateo red bottoms in size small cheekiest and would like to exchange them for the extra small cheekiest
  2. AGENT2026-03-31 09:16:15· email/helpdesk
    Hi Jasmine, Thank you for getting in touch. We are confirming your exchange request and have approved the exchange for the following items: Returning: VINCA - MATO BOTTOM S CHEEKIEST (Send back your Bottoms only, please include your bag/pouch in original plastic packaging.) Exchanging For: VINCA - MATO BOTTOM XS CHEEKIEST (Your new parcel will be sent to the original shipping address provided upon purchase.) Return Authorization (RA) Number: F784082881784 ⸻ 1. Prepare Your Items Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging. ⸻ 2. Include the Dispatch Note Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt. ⸻ 3. Ship Your Return Send your items to the address below. All items must be received within 14 days of your RA being issued. ⸻ Return Address (for North & Central America, except Canada): United States TRIANGL RETURNS c/o Web To Door Corp 16593 E 14th St San Leandro, CA 94578 United States ⸻ Important Notes • Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable. • Shipping Method: We strongly recommend using a registered postal service and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit. ⸻ Expedite Your Refund or Exchange To help us process your return more quickly, please email proof of postage once your return has been shipped. If you have any questions or need further assistance, feel free to contact us at any time. Warm regards, Ja
  3. AGENT2026-03-31 09:16:29· email/helpdeskINTERNAL
    2286966NA / F784082881784 NVINMATCBOTXS 49
  4. CUSTOMER2026-04-07 19:39:09· email/email
    Just sent the bottoms back today.
  5. AGENT2026-04-09 03:29:44· email/helpdesk
    Hi Jasmine, Thanks for sending this through! We're pleased to inform you that your exchange for VINCA - MATO Red Triangle Bikini: Bottom / XS / Cheekiest has been processed, and a new Order Confirmation has been sent. The tracking number will be provided within the next 1-2 business days. If you need any further assistance, feel free to reach out—we’re happy to help! Kindest, Geelah
  6. AGENT2026-04-09 03:30:12· email/helpdeskINTERNAL
    #2286966NA F784082881784 PROCESSED 4/09/26 / SD 4/01/26 TN 870237321832 in transit NEW ORDER #2311537NA
  7. AGENT2026-04-11 13:21:17· email/helpdeskINTERNAL
    4/9/2026 #N/A N/A JASMINE REYES N/A 1 FEDEX870237321832 NMAIMATO BOT S 323366 4/10/2026 2286966NA / F784082881784
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