I requested a return for a recent order 3 days ago. The email with the pending return information says within 48 hours I should receive the return shipping address, it's been 3 days and I have yet to receive anything. Just wanted to reach out and check on this as the return policy states it has to be done within 14 days, thanks!
AGENT2026-03-29 03:00:16Ā· email/helpdesk
Hi Katie,
Thank you for your messageāweāre happy to assist you.
We sincerely apologize for the delay in getting back to you regarding your return request, and we completely understand your concern about the 14-day return window.
We appreciate your patience. Please rest assured that your eligibility for return will not be affected by this delay.
Your return has been accepted. Please find your return instructions below.
Once your return is received, a full refund will be issued, excluding the shipping fee and any applicable taxes or duties.
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Items Approved for Refund:
MIMA - PINK CANDY VELVET Top S / Bottom S / Cheeky
(Send the full set and bag/pouch in their original plastic packaging.)
Return Authorization (RA) Number: 5308CC2879064
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1. Prepare Your Items
Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging.
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2. Include the Dispatch Note
Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt.
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3. Ship Your Return
Send your items to the address below.
All items must be received within 14 days of your RA being issued.
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Return Address (for North & Central America, except Canada):
United States
TRIANGL RETURNS
c/o Web To Door Corp
16593 E 14th St
San Leandro, CA 94578
United States
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Important Notes
ā¢ Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable.
ā¢ Shipping Method: We strongly recommend using a registered postal service and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit.
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Expedite Your Refund or Exchange
To help us process your return more quickly, please email proof of postage once your return has been shipped.
If you have any questions or need further assistance, feel free to contact us at any time.
Warm regards,
Denise xx