My order keeps getting canceled and I don't know why
AGENT2026-04-24 00:52:23· email/helpdesk
Dear Jessie,
Thanks for reaching out regarding Order #2319312NA
Upon receipt of your order, our system received an error from your card which triggered an automatic cancellation - this would be the reason the order has not been able to proceed.
At this time, your order has been deleted from the system and a refund has been issued to you. Your refund transaction ID is 22654553. You should see funds back in your account within 3 to 7 business days, depending on your credit card provider.
We want nothing more than to accommodate your order. Kindly contact your bank to inquire or place another order with an alternative card / PayPal account.
Apologies for the inconvenience and we hope to receive your new order soon.
Kindest,
Bernadette x
Replies are sent through Open Doors, so they stay on the customer record.