Catherine M Tierney · catherine.tierney@mwhc.com · Gorgias #217745931
closed
Opened
21 Apr 2026, 13:08
Closed
21 Apr 2026, 13:18
Assignee
Anna - Orders
or_cancellationorderstrianglchannel-email
No Open Doors contact is linked to this ticket.
CUSTOMER2026-04-21 13:08:02· email/email
Hello,
Yesterday, I purchased a triangle top bikini because the halter top option was not available. Order number 2318479NA. Today, the halter version is available, so I purchased it as this is the one I want. Can you please cancel the order from 4.20.26 ( Order # 2318479NA) in the amount of $145.31 as I will no longer need it? It is easier to cancel before it ships rather than have to go through the entire return process. Please confirm whether or not you were able to make this happen before shipping.
Thanks!
AGENT2026-04-21 13:18:16· email/helpdesk
Dear Catherine,
Thank you for your recent purchase.
We understand you wish to cancel your Order #2318479NA.
The request has been passed to our shipper, and once approved we’ll proceed with the cancellation and issue a full refund.
You should see the funds back in your account within 3–7 business days, depending on your card provider.
You’ll also receive a Refund Notification email once your refund has been processed. Please note that processing times vary by credit card company.
If you have any other questions or concerns about your order, please reach out to us anytime and we’ll be happy to assist.
For follow-ups, we kindly ask that you include all of your questions in one email so we can address them efficiently.
Kindest,
Anna
Replies are sent through Open Doors, so they stay on the customer record.