CUSTOMER2026-04-07 17:07:41· chat/gorgias_chat
hi, I have a question about an exchange
AI_AGENT2026-04-07 17:07:56· chat/api
Hi there! Thanks for reaching out to TRIANGL Support. We’re happy to help.
Regarding your exchange inquiry, here is the process:
* For exchanges within the same style but different size or fit, you may return either one piece or the full set. After we process your return, the replacement item will be shipped to you with no additional shipping charge.
* For exchanges that involve a different style or color, the full set must be returned.
* For exchanges, it’s also possible to return just one piece if you need to, but for refunds, the full set (top and bottom) must be returned.
You can start the exchange process anytime through our Returns Portal here: [https://triangl.com/a/returns](https://triangl.com/a/returns)
If you want, I can help you with sizing or choosing the right fit, just let me know!
Feel free to ask if you have any more questions or need further assistance.
CUSTOMER2026-04-07 17:10:34· chat/gorgias_chat
so I have all the original packaging that the bikini itself came in like the plastic bags at the top comes in the plastic bag that the pouch comes in, but I don’t have the shipping package that it came in that like all of it came in can I just put it in one that I buy at the post office?
AI_AGENT2026-04-07 17:10:49· chat/api
You can use any clean plastic packaging to return your exchange item if the original shipping package is no longer available. Just make sure to include the Returns Card inside the parcel, keep the item in its original condition with hygiene seals and return tags attached, and use tracked and registered post. Don't forget to keep the tracking number until your return is processed.
CUSTOMER2026-04-07 17:11:05· chat/gorgias_chat
OK perfect thank you so much
AI_AGENT2026-04-07 17:11:15· chat/api
Thanks for your message! Let me connect you with one of our team members who can help you with this.
Please hold on for a moment while I transfer the chat.
If you'd like, you can leave your email address here. The waiting time for a response in chat is about 1 minute.
AGENT2026-04-07 17:11:38· chat/helpdesk
Hi there! I’m Janis, and I’ll be helping you from here.
AGENT2026-04-07 17:12:09· chat/helpdesk
How may I assist you?
AGENT2026-04-07 17:13:39· chat/helpdesk
I'm sorry, I just want to check up on you. Still online?
AGENT2026-04-07 17:15:36· chat/helpdesk
It seems like we have lost contact. I may need to terminate this chat as of the moment. But please don't hesitate to chat with us again anytime should you need assistance. Have a lovely day! xx