Conversation with Eleni Orfanos

Hi there! Thanks for reaching out to TRIANGL Support. We’re happy to help. Thanks for your message! Let me connect you with one of our team members who can help you with this. Please hold on for a moment while I transfer the chat. You can leave your email address here as well. The waiting time for a response in chat is about 1 minute.

Hi!

Welcome to Triangl live chat! This is Mavi, and I'd be happy to assist you today!

I'm sorry to hear about what happened to your bikini, Eleni.

May I request photos (at least 2) of your bikini showing the broken part in image format?

Great!

I just want to check if you’re still there?

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In the meantime, is there anything else I might be able to help you with today? :)

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Hi!

Welcome back, Eleni.

No worries.

While I’m unable to guarantee anything at this stage, I’ll make sure to forward your concern to our Returns Team so they can take a closer look and assist you further.

Please wait 24-48 hours for their email, and be sure to check your Spam/Junk folder as well, so you don't miss their update.

Apart from this, would there be anything else for me to assist?

Just checking if you're still there?

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For your assistance, Returns Team! Thank you very much! x I ordered a bikini a year ago and one of the little pieces on the string came off. Order number is 2125713NA and the email I ordered with was eleniorfs@gmail.com https://triangl.gorgias.com/api/attachment/download/ldzOw7JDzrM6oL59/e65229ba-7bbd-4c1c-b391-18bc9ef7d69c-IMG_5596-8eccb4e2-1d00-433b-9a89-ef2e22acb673.jpeg

Dear Elenior, Thank you so much for reaching out and for sharing your order details—we really appreciate it. We’re sorry to hear about the issue with the string end on your bikini. From the photo, it looks like the string tip has come off. Over time, this can occasionally happen due to normal wear and tear, repeated tying/untying, washing, or friction against surfaces, which can gradually loosen the adhesive or stitching that secures the end piece. As your order was placed about a year ago, this would fall outside of our standard quality guarantee period. That said, we completely understand how disappointing this must be, and we’d still love to help in some way. As a gesture of goodwill, I’d be happy to offer you a free shipping code for your next order. You can use the code: FS2125713NAEC at checkout to receive complimentary shipping. This code will be valid for three months. If you have any further questions or would like assistance before placing a new order, please don’t hesitate to reach out — we’re always happy to help. Kindest, Lynn - Returns Team xx

ISSUE: LOGO > TASSEL PIC: https://prnt.sc/Oh0Yd4y-m4Ph #2125713NA DOP April 12, 2025 - DECLINED / OFFERED FREE SF ON NEXT PURCHASE: FS2125713NAEC