Hi,
I am exchanging only the tops of two suits I had ordered not the bottoms. I
simply need a S instead of an XS in both tops. I got my approval for
exchange. I was wondering however, when I send the items will the item that
I am exchanging for be sent automatically. Ie: I send my XS tops. When they
are received the S tops will be sent to me as the exchange automatically.
Is this how it should work or will there be something else I need to do
when I return the XS tops?
Thank you for your help.
AGENT2026-04-30 10:36:13· email/helpdesk
Hi kennedy,
Thank you for getting in touch.
We are confirming your exchange request and have approved the exchange for the following items:
Returning:
SOFI - PORTE Pink Geometric Halter Bikini Set: Top / XS
VINCA - LUSAIL White Terry Towelling Triangle Bikini Set: Top / XS
(Send back your Tops Only, you can hang onto your bag/pouch and send back the top in its original plastic packaging.)
Exchanging For:
SOFI - PORTE Pink Geometric Halter Bikini Set: Top / S
VINCA - LUSAIL White Terry Towelling Triangle Bikini Set: Top / S
(Your new parcel will be sent to the original shipping address provided upon purchase.)
Return Authorization (RA) Number: C5FD1F2904025
⸻
1. Prepare Your Items
Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging.
⸻
2. Include the Dispatch Note
Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt.
⸻
3. Ship Your Return
Send your items to the address below.
All items must be received within 14 days of your RA being issued.
⸻
Return Address (for North & Central America, except Canada):
United States
TRIANGL RETURNS
c/o Web To Door Corp
16593 E 14th St
San Leandro, CA 94578
United States
⸻
Important Notes
• Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable.
• Shipping Method: We strongly recommend using a registered postal service and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit.
⸻
Expedite Your Refund or Exchange
To help us process your return more quickly, please email proof of postage once your return has been shipped.
If you have any questions or need further assistance, feel free to contact us at any time.
Warm regards,
Kiara
AGENT2026-04-30 10:36:17· email/helpdeskINTERNAL
EX #2321672NA C5FD1F2904025
AGENT2026-05-11 10:18:09· email/helpdeskINTERNAL
EX 2321672NA / C5FD1F2904025
EX PROCESSED 5/11/2026
new ORDER# 2332275NA
5/6/2026 #2321672NA N/A KENNEDY MILLA VINLUS2TOPXS 1 FEDEX871388093546 330464 5/11/2026
5/6/2026 #2321672NA N/A KENNEDY MILLA SOFPOR2TOPXS 1 FEDEX871388093546 330465 5/11/2026
Replies are sent through Open Doors, so they stay on the customer record.