New customer message on April 3, 2026 at 1:53 pm

Hi Fausto, Thank you for your email. We understand that resolving this matter is urgent and we are committed to finding a resolution. The tracking for Order #2298618NA shows your parcel as delivered on Monday, 3/30/26 at 9:22 AM and was signed for by M.Michael. Please see a snapshot of the proof of delivery below. I have also attached a copy of the proof of delivery as reference: https://www.fedex.com/fedextrack/?trknbr=518557362336 We kindly suggest checking with your housemates, neighbours, building management, or concierge in case they accepted the parcel on your behalf. It may also be worth looking around the vicinity of your home in case the courier left the package in a safe spot near your door. If the parcel does not turn up, please contact your local FedEx office directly. You can find their contact information here: https://www.fedex.com/en-us/customer-support.html To file a claim for a lost or stolen parcel, you may use this link: https://www.fedex.com/en-us/customer-support.html You can also report a missing package directly through the tracking page: https://www.fedex.com/fedextrack/?trknbr=518557362336&trkqual=2461125000~518557362336~FX&manageDelivery=disputeDelivery If you have any further questions or concerns about your order, please don’t hesitate to reach out and we’ll be glad to assist. For follow-ups, kindly include all of your questions in one email so we can address them efficiently. Kindest, Jesselle XX