Re: 2224821NA-order return

Dear Peggy, Thank you for reaching out, and I’m truly sorry to hear about your experience. I completely understand how frustrating and disappointing it must have been to have the item fade and discolor after just the first wear—especially so quickly after getting out of the pool. That’s certainly not the quality we want you to receive. Can you please share the following details: Was the item washed using hot or cold water or was there any detergent or soap used? Was the item machine washed? Was the item used in a hot tub? How was the item dried and stored? Can you briefly describe your activity when the damage occurred? From there, we'll be able to check on your concern. Looking forward to your reply! Kindest, Joan

2224821NA DOD December 19, 2025 RT: https://triangl.gorgias.com/app/ticket/214603763

Hi ladies, Peggy also posted a couple of comments on our recent IG posts. For your kind assistance. Thank you xx

Hi, Peggy! Thank you so much for sharing these details with us—I’m really sorry to hear this happened, especially after such a short time of wear. I can completely understand how frustrating and disappointing it must have felt to see the bikini fade while you were still at the pool, particularly since it’s brand new. Our bikinis are designed to be durable, and with proper care, they should last a long time. However, factors such as washing, handling, and storage can sometimes affect the fabric. While we typically honor replacements within 14 days from the delivery date, we’re happy to offer you a one-time exception to replace your faulty item, as the last thing we want is for you to be disappointed with your experience. Unfortunately, your original style is currently out of stock. With that, you may choose a different style as a full set replacement. Please note that as this is a one-time exception, the replacement item will not be eligible for further exchange or refund. Kindly let us know your preferred Style Name, Sizes, and bottom shape, and we’ll take care of the rest for you. Please also note that the replacement will be shipped to the same address used in your original order. We look forward to hearing from you soon! Kindest, Joan xx

2224821NA - SA APPROVED OTE NON-CX FA EX | Color fade MICBAN2TOPM 0 MICBAN2ABOTXS 0

Dear Peggy, Thank you for confirming! I have filed a request to have your new MICA - ADAO Pink Textured Crop Bikini Set - Top / M :: Bottom / XS / Normal shipped out straight away. A new order confirmation has been sent to the email used upon purchase and the tracking number will follow in the next 1-2 business days. In regards to the damaged item, no need to send this back. Your RA number for the replacement is: 2224821NAEX If we can be of any additional help, please do not hesitate to reach out to us—we're always happy to help! Kindest, Nikka

OTE NON-CX FA EX: 2224821NA / 2224821NAEX PROCESSED: 4/5/2026 NEW ORDER: 2308465NA - NOT ELIGIBLE FOR EX/RF