Re: #2287581NA

This thread was longer than the field limit and was shortened on import.

1. AGENT2026-04-09 06:48:21· email/helpdesk
   Dear Carrie, We are reaching out regarding your order #2287581NA. We've received notification from our warehouse that your item/s have arrived. However, the items reported do not have a Return Authorization code. Can you please kindly list the Style Name, Sizes (top/bottom) you have sent back? From there, we can check back with our Fulfilment Team and confirm how we could proceed. Looking forward to your reply. Kindest, Joanna
2. AGENT2026-04-09 06:49:26· email/helpdeskINTERNAL
   unauth. returns 4/2/2026 #2287581NA N/A CARRIE COLVIN VINADATOPXXS 1 UPS1ZB35F940327326840 321284 4/8/2026 4/2/2026 #2287581NA N/A CARRIE COLVIN VINADAABOTXS 1 UPS1ZB35F940327326840 321285 4/8/2026
3. CUSTOMER2026-04-09 15:05:24· email/email
   Hi, the return authorization is 0241E62872599 It's the Vinca - ADAO Pink textured triangle bikini top xxs and bottom XS
4. AGENT2026-04-11 08:56:05· email/helpdesk
   Dear Carrie, Thank you for getting back to us and for the information provided. Unfortunately, the RA code 0241E62872599 does not correspond to the bikini items we received. Upon further review, there is no approved return request for the VINCA - ADAO set under your account or order number to which this item belongs. As such, the set appears to have been returned without prior approval. Please note that all return requests must be submitted and approved before items are sent back. For future reference, all returns must be registered with us and assigned an RA number to ensure proper tracking. Items returned without an approved RA number may be at risk of being lost, and we cannot guarantee processing in such cases. However, as a one-time courtesy, we are happy to make an exception and proceed with an exchange. Kindly provide your top three preferred bikini styles (including style names and sizes) from our available online selection at the same price point as your original order ($119), and we will process your exchange accordingly. Please note that, as this is an exception, the exchanged items will no longer be eligible for further exchange or refund. We look forward to your response. Kindest, Crystel
5. AGENT2026-04-11 08:56:33· email/helpdeskINTERNAL
   CLARIFICATION / OTE EX 2287581NA / UNAUTH RETURN 4/2/2026 #2287581NA N/A CARRIE COLVIN VINADATOPXXS 1 UPS1ZB35F940327326840 321284 4/8/2026 4/2/2026 #2287581NA N/A CARRIE COLVIN VINADAABOTXS 1 UPS1ZB35F940327326840 321285 4/8/2026
6. AGENT2026-04-18 08:56:04· email/helpdesk
   Dear Carrie, I hope this email finds you well. We’re reaching out to follow up on our previous email regarding the previous offer and wanted to kindly remind you that we’re awaiting your response to proceed further. Please be advised that if we don’t hear back from you within the next 48 hours, we will proceed with closing this ticket for the time being. However, please rest assured that you can still reach out to us at any time and we’ll be more than happy to assist you. Thank you for your attention to this matter, and we look forward to hearing from you soon. Kindest, Crystel
7. CUSTOMER2026-04-18 15:24:06· email/email
   I'm sorry! I just saw this. I appreciate your help. I will send the new bathing suit for the exchange today.
8. CUSTOMER2026-04-18 21:53:09· email/email
   Can we order the Vinca-Faro Neoprene Triangle bikini set? It's brown with blue straps. In a small top and medium cheeky bottom? The address is 1500 Garden Street unit 1A Hoboken, NJ 07030 I know you said $119 but can I add to it to get this one?
9. CUSTOMER2026-04-18 21:53:50· email/email
   I think it says burgundy for color
10. AGENT2026-04-20 09:10:35· email/helpdesk
    Hi Carrie, Thanks so much for your message! Unfortunately, the VINCA - FARO Neoprene Triangle Bikini Set in the sizes you requested (Top S / Bottom M Cheeky) is currently out of stock. I’m really sorry about that! At this point, we’d kindly ask you to select your top 3 alternative styles that are currently available on the website. Please include: Style name Top size Bottom size Bottom shape (e.g., Cheeky, Cheekiest, Normal if applicable) We’ll then check availability right away and help secure the best option for you at the same price. Looking forward to your choices so we can get this sorted for you as quickly as possible! Kindest, Kim xx
11. AGENT2026-04-20 09:11:16· email/helpdeskINTERNAL
    FOR PROCESSING BUT OOS/ OTE EX 2287581NA / UNAUTH RETURN
12. CUSTOMER2026-04-20 17:45:15· email/email
    The First choice is the MAIA - Faro Neoprene Crop Bikini Set Top - M Bottom M Cheeky Second Choice is VINCA - Cassi Pink Heart Triangle Bikini Set Top - S Bottom M Cheeky Thank you
13. AGENT2026-04-21 09:05:15· email/helpdesk
    Hi Carrie, Thank you for your message and for sending your top choices. Upon checking, the MAIA - FARO set you selected is priced higher than your original bikini. Unfortunately, we are unable to proceed, as it does not match the value of your original item. As for your second choice, the VINCA - CASSI Pink Bottom (M / Cheeky) is currently unavailable, while the VINCA - CASSI Pink Top (S) is available. Kindly send us your top three alternative styles, along with your preferred top and bottom sizes and shape (if applicable), and we will be happy to check their availability. We look forward to your next email. Kindest, Denise xx
14. AGENT2026-04-21 09:06:04· email/helpdeskINTERNAL
    OTE EX 2287581NA - unauthorized returns WH received 4/8/2026 VINCA - CASSI $ 119 > OOS: VINCAS2TOPS 26 VINCAS2ABOTM 1 MAIA - Faro $ 135
15. CUSTOMER2026-04-21 11:53:19· email/email
    Can I pay the difference for the Maia faro?
16. CUSTOMER2026-04-23 14:53:36· email/email
    Hi! I haven't received an email back to know if I can pay the difference for the MaiA faro in size medium top and bottom cheeky
17. AGENT2026-04-26 11:20:27· email/helpdesk
    Hi Carrie, Thank you for your message and for your follow-up. We’re sorry, but we are unable to proceed with your exchange directly. The only option we can offer at this time is to place a new order today through our website to secure the style you have selected. 1. Use this unique code (valid for 1 order within the next 48 hours) to get your shipping fee waived: EXCHANGE-TRIANGL-16 2. Order the new bikini/sizes that you require (in full set) directly on our website 3. Email us the new order number, and we will proceed with processing the refund for Order #2287581NA. 4. Please note that the refund will go back to the original payment method used to place order #2287581NA Note: Option once is also considered an exchange request, since a one- time exception was granted, the new item is no longer valid for future requests. SELECT A DIFFERENT STYLE (of the same price as your original order) Please let us know your top 3 choices (Style + Top/Bottom sizes + bottom shape if applicable) of styles currently online and we will check availability to send. Look forward to your confirmation. Kindest, Denise xx
18. AGENT2026-04-26 11:21:04· email/helpdeskINTERNAL
    w/ SA advised unauth. returns /OTE EX / OTE RF AND REP wh 4/8/2026 > 2287581NA w/ UG MAIFAR3TOPM 14 STAFAR3BBOTM 8 oos: VINCAS2TOPS 25 VINCAS2ABOTM 1
19. CUSTOMER2026-04-26 17:34:34· email/email
    Is it possible to speak to someone about this? I'm confused. So I'm paying for another one? But I returned the other one and am still out that money and a bathing suit. My number is 973-229-0040 if you can verbally speak about this. Thank you!
20. AGENT2026-04-27 06:19:09· email/helpdesk
    Hi Carrie, Thank you for your message — I completely understand how this can feel confusing, and I’m happy to clarify everything for you here. At the moment, we don’t have a telephone support facility, but I’ll make sure to guide you through this as clearly as possible. Because the new set you’re looking to receive is in a different price range, we’re unfortunately unable to directly process it as an exchange or charge/refund the price difference. What you can do instead is: Place a new order for the set you’d like directly on our website Once your order is placed, send us your new order number We will then proceed with a refund for the item you returned This way, you won’t lose out — your return will still be refunded, and you’ll be able to secure the correct set without risking it selling out. I know it can feel like you’re paying twice initially, but the refund will be processed as soon as we’ve confirmed everything on our end. Please let me know once you’ve placed the new order, or if anything is still unclear, I’m here to help! Kindest, Ja
21. CUSTOMER2026-04-27 13:00:19· email/email
    Can I do it from a different credit card? That bathing suit was a gift from a family member so I don't want to put more on her card. Otherwise I'll choose a different suit that's $119.
22. AGENT2026-04-28 00:11:16· email/helpdesk
    Hi, Carrie! Yes, you may absolutely place your new order using a different credit card. However, please kindly note that any refund for your original items will still be credited back to the original payment method used at checkout. Once you've placed your new order, kindly email us your new order number, and we’ll promptly send you the return instructions. Looking forward to your reply! Kindest, Joan xx
23. CUSTOMER2026-04-28 00:13:38· email/email
    I'm confused because I was originally trying for a refund and you said exchange only. So if I order a new one with a different card and you're refunding the $119 why would it go on the original card if you're not refunding the first order? This doesn't make sense. But maybe I'm just not understanding correctly.
24. AGENT2026-04-28 07:24:44· email/helpdesk
    Hi Carrie, Thank you for your message, and I’m very sorry for the confusion—I completely understand how this can seem unclear, especially given that the order was a gift. To clarify, we currently offer exchange-only for this order. Since the specific item you originally wanted for exchange is now out of stock, you’re welcome to select a different style or size of the same value as your original order instead. To proceed with your request, please let us know the top 3 Style Name + Top & Bottom Sizes + Bottom Shape (if applicable) you wish to exchange for at the same price as your original order, and we will confirm availability. We will send instructions on how to return as well as your RA Code once we have the complete details of your exchange request. We look forward to hearing back from you! Kindest, Reena
25. CUSTOMER2026-05-02 15:43:57· email/email
    1. Vinca blue boss check medium top and medium cheeky bottom (if you don't have a medium top small works too) 2. Vinca MATO Red triangle small top and medium bottom cheeky (medium top works too) 3. Vinca cote blue velvet triangle Medium or small top and medium cheeky bottom
26. AGENT2026-05-02 16:04:37· email/helpdesk
    Dear Carrie, Thanks for getting back to us. We're pleased to inform you that your exchange for VINCA - BLUE BLOSS M/M CHEEKY has been processed, and a new Order Confirmation has been sent. The tracking number will be provided within the next 1-2 business days. Please note: as this is a one-time exception, you will not be able to exchange or refund the new bikini. If you need any further assistance, feel free to reach out—we’re happy to help! Kindest, Reena
27. AGENT2026-05-02 16:04:44· email/helpdeskINTERNAL
    OTE EX 2287581NA / 2287581NAEX PROCESSED 5/2/26 NEW ORDER #2326000NA - NOT ELIGIBLE FOR ANOTHER EX/RF
28. CUSTOMER2026-05-04 15:58:22· email/email
    Thank you for your help!
29. AGENT2026-05-05 02:24:26· email/helpdesk
    Hi