Re: > How do I pick the right size? Not sure about your size? You can check our Size Guide to find your ...

Hi!

Welcome to Triangl live chat! This is Mavi, and I'd be happy to assist you today!

Let me help you with sizing! Can you please check the tags of all your bottoms that you wear in general and provide me sizes as 0, 2, 4, 6, 8, and 10 US?

Sorry to know that you ordered an incorrect bottom. For exchanges, you will only need to pay for the cost of shipping the items back to us while we cover the cost of sending your exchange to you.

How's the fit of the XS bottom? Was it uncomfortable?

Oh, nope. We don't provide return/shipping labels.

Noted. For me to better guide you with sizing, I will need your exact measurements. Do you have a cloth measuring tape handy?

Oh, I see.

If the XS bottom was a bit big and you want a tighter fit, the closest size would be XXS.

But I’d suggest you go back here again once you have a measuring tape handy for us to double-check your size. No worries, we are here 24/7 so you can check back with us anytime.

In the meantime, is there anything else I might be able to help you with today? :)

Alright! Just contact/email us if you need more help and we'll be happy to assist you with your concern. Have a wonderful day! :) xx

Hello Sophie x

Welcome back on chat. Michelle here!

Kindly measure your waist, lower waist and hip/bum.

You can refer to this photo for the proper placement of tape measure

Is there anything else I can assist you with?

Checking if you're still with me, Sophie.

Pleasure! Feel free to chat with us here anytime you need assistance. Wishing you a lovely Friday xx

Hi, I’m Lery, and I’ll be helping you from here. :)

May I ask if you have already shipped your items back?

Can I have your order number and the email address used to create the order, please?

Thank you.

For this case, I will have your details escalated to our Returns Team for follow-up so they can email you back within 24 hours.

No worries. :) Is there anything else I can help you with?

Thanks for chatting with us today and feel free to visit us again if you have any further questions. Have an awesome day and take care. xx

2317398NA | sophiezaloom@gmail.com return ff-up "checking in on the status of my return"

Dear Sophie, Thank you for getting in touch, we have received your Refund and Exchange Request #D49C062901115. We are eager to assist but unfortunately, the VINCA - LOKO Bottom XXS Cheeky is low in stock and may no longer be available once your items arrive back to our warehouse. We would like to offer 2 options; place a new order today to secure the style you have selected or select an alternative style currently available on the website. PLACE A NEW ORDER 1. Use this unique code (valid for 1 order within the next 48 hours) to get your shipping fee waived: EXCHANGE-TRIANGL-16 2. Order the new bikini/sizes that you require (in full set) directly on our website 3. Email us the new order number and we will send you the complete return instructions 4. Return your 2 original set(s) for a refund (product value only) within 14 days of receiving your RA code 5. Please note that the refund will go back to the original payment method used to place order #2317398NA. SELECT A DIFFERENT STYLE (of the same price as your original order) Please let us know your top 3 choices (Style + Top/Bottom sizes + bottom shape if applicable) of styles currently online and we will check availability to send. We will provide you with the return address and complete instructions once you have confirmed the above. Please Note: - We do not offer Free Returns and we are unable to refund initial shipping charges for goods returned. - We recommend using a Registered Postal Service and keeping a record of the tracking details. TRIANGL cannot be held liable for any loss of garments being returned. - Your approved request will be processed once we receive your items back in our warehouse - If a refund is due, this will be processed at the time your items are received back in the warehouse. Look forward to your confirmation. Kindest, Joan

Pending Approval: #2317398NA / D49C062901115 | AOOS VINLOKABOTXXS 16

Hi Sophie, Thank you for getting back to us and for your new Order #2321368NA. Your return for Order #2317398NA has been accepted. Please find your return instructions below. Once your return is received, a full refund will be issued, excluding the shipping fee and any applicable taxes or duties. ⸻ Items Approved for Refund: SOFI - PINK Top S / Bottom XS / Cheekiest VINCA - LOKO Top S / Bottom XS / Cheekiest (Send the full set and bag/pouch in their original plastic packaging.) Return Authorization (RA) Number: D49C062901115 ⸻ 1. Prepare Your Items Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging. ⸻ 2. Include the Dispatch Note Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt. ⸻ 3. Ship Your Return Send your items to the address below. All items must be received within 14 days of your RA being issued. ⸻ Return Address (for North & Central America, except Canada): United States TRIANGL RETURNS c/o Web To Door Corp 16593 E 14th St San Leandro, CA 94578 United States ⸻ Important Notes • Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable. • Shipping Method: We strongly recommend using a registered postal service and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit. ⸻ Expedite Your Refund or Exchange To help us process your return more quickly, please email proof of postage once your return has been shipped. If you have any questions or need further assistance, feel free to contact us at any time. Warm regards, Denise xx

RF AND RF AND REP 2317398NA D49C062901115

Dear Sophie, Thank you for getting in touch and sending your tracking information through! We’ll be keeping an eye on your return and will process your refund as soon as the items are received and confirmed at our warehouse. In the meantime, please feel free to get in touch should you need further assistance. Have a lovely day! Kindest, Reena

ON HOLD 2317398NA / D49C062901115 SD 4/25/26 / TN 4209457823079434630109355137546453

4/29/2026 #2317398NA D49C062901115 SOPHIE ZALOOM VINLOKTOPS 1 USPS9434630109355137546453 328554 4/30/2026 4/29/2026 #2317398NA D49C062901115 SOPHIE ZALOOM SOFPIN3TOPS 1 USPS9434630109355137546453 328555 4/30/2026 4/29/2026 #2317398NA D49C062901115 SOPHIE ZALOOM SIDPIN3CBOTXS 1 USPS9434630109355137546453 328556 4/30/2026 4/29/2026 #2317398NA D49C062901115 SOPHIE ZALOOM VINLOKCBOTXS 1 USPS9434630109355137546453 328557 4/30/2026