Re: A shipment from order #2314483NA is out for delivery

Dear Debra, Thank you for reaching out to us. We completely understand how frustrating this situation must be, especially since the order was meant to be a birthday present and the timing is important. We are sorry to hear that you were home at the time of delivery and that the driver left without completing it. We can imagine how disappointing that experience would be. While delivery attempts are handled directly by FedEx, we are happy to help you look into what may have happened and what can be done next. FedEx sometimes requires a signature upon delivery for security reasons, which is why the driver was not able to leave the parcel unattended. We do include this note in the order confirmation email to help set expectations, please see a snapshot of it below: In most cases, FedEx will leave a door tag with details on the next steps. You may be able to sign the back of the tag to authorize them to leave the package on the next attempt, or it will include instructions for redelivery or pickup. Please note that authorizing delivery without a signature means the parcel would be left unattended, and neither TRIANGL nor FedEx can be responsible for any loss or theft. If you did not receive a door tag, please let us know. We would be happy to help request that the parcel be held at a nearby FedEx location or explore redelivery options, depending on what is available in your area. Please note that this request still requires approval from the local FedEx team based on their guidelines and safety protocols. If you have other questions or concerns about your order, reach out to us anytime and we will gladly assist you. For follow-ups, please include all of your questions or concerns in one email so we can address them all efficiently. Kindest, Katrina x

Hi Debra, Thanks for reaching out, and I’m sorry to hear about the delivery issue — especially since you were home at the time. I understand how frustrating that must be. If you would like to return or exchange your order, please let us know by sending an email to returns@triangl.com. Once we receive your request, we’ll provide you with the return address and an authorization number to proceed. Please note that return or exchange requests must be submitted within 14 days of receiving your order. If you have any other questions or concerns about your order, feel free to reach out anytime — we’re always happy to help. For any follow-ups, we kindly ask that you include all your questions or concerns in a single email so we can assist you as efficiently as possible. Kindest,