Re: Conversation with jjschibel@gmail.com

Hi there! Thanks for reaching out to TRIANGLE Support. We’re happy to help. Thank you for providing the image and letting us know about the color bleeding on your swimsuit. Could you please provide your order number so we can review this issue further and assist you accordingly? Also, could you kindly authenticate yourself for security? Once we have these details, we'll connect you with the appropriate team to resolve this issue. We're here to help!

We’re handing you over to our support team now. They’ll be with you shortly.

Hi!

Welcome to Triangl live chat! This is Mavi, and I'd be happy to assist you today!

I'm sorry to hear this. Can I have your full name, order number, and email address, please?

I'm afraid we need the order number to proceed, JJ.

Sure.

I can only see 1 order under your name and email address and it's for a different bikini.

Do you have any other email address that you may have used to make the purchase?

Let me check.

Can I have her name and the style/size she ordered, please?

Noted, JJ.

I found the order under your mom's name.

I will forward this to our Returns Team for further checking. Kindly wait for an update via email within 24-48 hours.

Yes.

You're welcome! Is there anything else I might be able to help you with today? :)

Alright! Just contact/email us if you need more help and we'll be happy to assist you with your concern. Have a wonderful day, JJ! :) xx

Hi Returns, for your assistance, please. Thank you. xx bikini issue / JJ Schibel jjschibel@icloud.com / "I was told to send an image of my swimsuit to this helpline because it is bleeding color everywhere and I was wondering what you guys could do about it. I don’t know if you can tell but a ton of areas on the swim swimsuit are purple and whenever I put it on and go in the water it bleeds color everywhere" order details: #2145759NA / Dana Schibel / dkschibel88@gmail.com https://triangl.gorgias.com/api/attachment/download/ldzOw7JDzrM6oL59/2690b10d-6fef-4e78-89a7-2af265ad580d-image-937acdea-9de9-4675-8f2b-ffbceb96f89d.jpg https://triangl.gorgias.com/api/attachment/download/ldzOw7JDzrM6oL59/40535ebf-8249-4934-9dfb-a9fef7a5019f-image-93dc2751-da75-467e-85f5-104ff5c9ad51.jpg https://triangl.gorgias.com/api/attachment/download/ldzOw7JDzrM6oL59/bcafbcde-9181-434b-acf0-9c081f4a9442-image-762cc3c6-0c6a-4842-87c6-8ec8026a7fb2.jpg

Dear JJ, Thank you for emailing us, happy to check on your concern. Can you please share the following details: How many times has the item been worn? Was the item used in a hot tub or chlorinated pool? Was the item machine washed? Was the item washed using hot or cold water? Was there any detergent or soap used? How was the item dried and stored? Was the item used in water activities (e.g., surfing, jet skiing, etc.)? From there, we will assess if we can accommodate your request. Kindest, Joanna

2145759NA 4/6 verified

Hi JJ, Thank you so much for sharing this! At TRIANGL, we take great pride in the quality of our products. Every item undergoes intensive quality control and care before it’s sent out, so what you've described sounds like an isolated case. That said, we completely understand your disappointment, and we truly want to make things right for you. While our usual policy only allows for replacements within 14 days of delivery, the last thing we want is for you to be left with an unusable item. As a gesture of goodwill, we’d love to offer a one-time exception and send out a replacement! Kindly confirm if you would like us to ship the new MAIA - MENDE - Top / S :: Bottom / XS / Cheeky. A few things to keep in mind: Since this is a one-time exception, the replacement will not be eligible for further exchange, replacement, or refund requests in the future. The replacement will be shipped to the original address used at the time of purchase (unless you’d like it sent elsewhere—just let us know!). We look forward to your response! Kindest, Nikka

OTE NON-CX FA EX: 2145759NA Issue: Color > Bleed / https://prnt.sc/2w5OjUr0iwrL MAIMEN2TOPS 41 / MAIMEN2BBOTXS 24

Dear JJ, Thank you for getting back to us. I have filed a request to have your new MAIA - MENDE - Top / S :: Bottom / XS / Cheeky shipped out straight away. A new order confirmation has been sent to the email used upon purchase and the tracking number will follow in the next 1-2 business days. Note: as we are making an exception, the exchange items can no longer be approved for another exchange or refund. In regards to the damaged item, no need to send this back. Your RA number for the replacement is: 2145759NAEX Kindest, Joanna

OTE NON CX A EX 2145759NA / 2145759NAEX PROCESSED: Apr -10- 2026 NEW Order: 2312244NA, not eligible for future exc or refund

Hi JJ, You’re most welcome! It's always our pleasure to assist our lovely customers anytime. If we can be of any additional help, please do not hesitate to reach out to us. Have a wonderful day! Kindest, Nikka