30,691 tickets1-100

Re: Conversation with jjschibel@gmail.com

JJ Schibel 路 jjschibel@gmail.com 路 Gorgias #215431234

closed
Opened
7 Apr 2026, 03:13
Closed
11 Apr 2026, 00:03
Assignee
Nikka - Returns Team
CSAT
5/5
retreturnsreturns_tier 2trianglai_answeredai_handoverchannel-chat

No Open Doors contact is linked to this ticket.

  1. CUSTOMER2026-04-07 03:13:35路 chat/gorgias_chat
    hello! I was told to send an image of my swimsuit to this helpline because it is bleeding color everywhere and I was wondering what you guys could do about it I will attach a picture
  2. AI_AGENT2026-04-07 03:13:54路 chat/api
    Hi there! Thanks for reaching out to TRIANGLE Support. We鈥檙e happy to help. Thank you for providing the image and letting us know about the color bleeding on your swimsuit. Could you please provide your order number so we can review this issue further and assist you accordingly? Also, could you kindly authenticate yourself for security? Once we have these details, we'll connect you with the appropriate team to resolve this issue. We're here to help!
  3. AI_AGENT2026-04-07 03:14:11路 chat/gorgias_chat
    We鈥檙e handing you over to our support team now. They鈥檒l be with you shortly.
  4. AGENT2026-04-07 03:14:39路 chat/helpdesk
    Hi!
  5. CUSTOMER2026-04-07 03:14:41路 chat/gorgias_chat
    I don鈥檛 know if you can tell but a ton of areas on the swim swimsuit are purple and whenever I put it on and go in the water it bleeds color everywhere
  6. AGENT2026-04-07 03:14:47路 chat/helpdesk
    Welcome to Triangl live chat! This is Mavi, and I'd be happy to assist you today!
  7. CUSTOMER2026-04-07 03:15:18路 chat/gorgias_chat
    thank you so much for assisting me!
  8. CUSTOMER2026-04-07 03:15:36路 chat/gorgias_chat
    can you help me on what you can do if anything?
  9. CUSTOMER2026-04-07 03:16:07路 chat/gorgias_chat
    it genuinely stains my legs pink when I wear it
  10. AGENT2026-04-07 03:16:15路 chat/helpdesk
    I'm sorry to hear this. Can I have your full name, order number, and email address, please?
  11. CUSTOMER2026-04-07 03:16:37路 chat/gorgias_chat
    JJ Schibel I do not remeber my order number and jjschibel@icloud.com
  12. AGENT2026-04-07 03:17:36路 chat/helpdesk
    I'm afraid we need the order number to proceed, JJ.
  13. CUSTOMER2026-04-07 03:17:50路 chat/gorgias_chat
    ok let me find it
  14. AGENT2026-04-07 03:18:13路 chat/helpdesk
    Sure.
  15. CUSTOMER2026-04-07 03:19:50路 chat/gorgias_chat
    i genuinely can not find the order number as i receive so many emails from you guys
  16. CUSTOMER2026-04-07 03:19:54路 chat/gorgias_chat
    i鈥檓 jus very frustrated
  17. CUSTOMER2026-04-07 03:20:00路 chat/gorgias_chat
    i have 8 of your swimsuits
  18. CUSTOMER2026-04-07 03:20:04路 chat/gorgias_chat
    and none of them do thus
  19. CUSTOMER2026-04-07 03:20:10路 chat/gorgias_chat
    this
  20. CUSTOMER2026-04-07 03:20:21路 chat/gorgias_chat
    i genuinely can鈥檛 wear it anymore because it stains my skin
  21. AGENT2026-04-07 03:21:06路 chat/helpdesk
    I can only see 1 order under your name and email address and it's for a different bikini.
  22. AGENT2026-04-07 03:21:27路 chat/helpdesk
    Do you have any other email address that you may have used to make the purchase?
  23. CUSTOMER2026-04-07 03:21:32路 chat/gorgias_chat
    is there some under dkschibel88@gmail.com
  24. CUSTOMER2026-04-07 03:21:41路 chat/gorgias_chat
    there might be some under that email
  25. AGENT2026-04-07 03:22:06路 chat/helpdesk
    Let me check.
  26. CUSTOMER2026-04-07 03:22:07路 chat/gorgias_chat
    as that is my moms email and she ordered me the swimsuit
  27. AGENT2026-04-07 03:22:25路 chat/helpdesk
    Can I have her name and the style/size she ordered, please?
  28. CUSTOMER2026-04-07 03:23:07路 chat/gorgias_chat
    dana schibel and it is the maia in size xs in bottoms and s in top
  29. CUSTOMER2026-04-07 03:23:48路 chat/gorgias_chat
    maia mende pink scoop bikini set
  30. CUSTOMER2026-04-07 03:24:03路 chat/gorgias_chat
    xs bottoms s top
  31. AGENT2026-04-07 03:24:03路 chat/helpdesk
    Noted, JJ.
  32. CUSTOMER2026-04-07 03:24:14路 chat/gorgias_chat
    thank you.
  33. CUSTOMER2026-04-07 03:24:17路 chat/gorgias_chat
    can you help me?
  34. AGENT2026-04-07 03:24:20路 chat/helpdesk
    I found the order under your mom's name.
  35. AGENT2026-04-07 03:24:38路 chat/helpdesk
    I will forward this to our Returns Team for further checking. Kindly wait for an update via email within 24-48 hours.
  36. CUSTOMER2026-04-07 03:25:17路 chat/gorgias_chat
    ok wait for an email to jjschibel@gmail in 24-48 hours?
  37. CUSTOMER2026-04-07 03:25:36路 chat/gorgias_chat
    thank you so much for your assistance. looking forward to a response
  38. AGENT2026-04-07 03:26:26路 chat/helpdesk
    Yes.
  39. AGENT2026-04-07 03:26:33路 chat/helpdesk
    You're welcome! Is there anything else I might be able to help you with today? :)
  40. CUSTOMER2026-04-07 03:27:53路 chat/gorgias_chat
    no that鈥檚 all!
  41. AGENT2026-04-07 03:28:17路 chat/helpdesk
    Alright! Just contact/email us if you need more help and we'll be happy to assist you with your concern. Have a wonderful day, JJ! :) xx
  42. AGENT2026-04-07 03:30:40路 chat/helpdeskINTERNAL
    Hi Returns, for your assistance, please. Thank you. xx bikini issue / JJ Schibel jjschibel@icloud.com / "I was told to send an image of my swimsuit to this helpline because it is bleeding color everywhere and I was wondering what you guys could do about it. I don鈥檛 know if you can tell but a ton of areas on the swim swimsuit are purple and whenever I put it on and go in the water it bleeds color everywhere" order details: #2145759NA / Dana Schibel / dkschibel88@gmail.com https://triangl.gorgias.com/api/attachment/download/ldzOw7JDzrM6oL59/2690b10d-6fef-4e78-89a7-2af265ad580d-image-937acdea-9de9-4675-8f2b-ffbceb96f89d.jpg https://triangl.gorgias.com/api/attachment/download/ldzOw7JDzrM6oL59/40535ebf-8249-4934-9dfb-a9fef7a5019f-image-93dc2751-da75-467e-85f5-104ff5c9ad51.jpg https://triangl.gorgias.com/api/attachment/download/ldzOw7JDzrM6oL59/bcafbcde-9181-434b-acf0-9c081f4a9442-image-762cc3c6-0c6a-4842-87c6-8ec8026a7fb2.jpg
  43. AGENT2026-04-08 06:58:03路 email/helpdesk
    Dear JJ, Thank you for emailing us, happy to check on your concern. Can you please share the following details: How many times has the item been worn? Was the item used in a hot tub or chlorinated pool? Was the item machine washed? Was the item washed using hot or cold water? Was there any detergent or soap used? How was the item dried and stored? Was the item used in water activities (e.g., surfing, jet skiing, etc.)? From there, we will assess if we can accommodate your request. Kindest, Joanna
  44. AGENT2026-04-08 06:58:14路 email/helpdeskINTERNAL
    2145759NA 4/6 verified
  45. CUSTOMER2026-04-08 15:51:59路 email/email
    - *How many times has the item been worn? - 6 times ish* - *Was the item used in a hot tub or chlorinated pool? -no* - *Was the item machine washed? -no air dried* - *Was the item washed using hot or cold water? -cold* - *Was there any detergent or soap used? -no* - *How was the item dried and stored? -dried and put back into my bikini bag* - *Was the item used in water activities (e.g., surfing, jet skiing, etc.)? -not used in water activities *
  46. AGENT2026-04-08 23:29:01路 email/helpdesk
    Hi JJ, Thank you so much for sharing this! At TRIANGL, we take great pride in the quality of our products. Every item undergoes intensive quality control and care before it鈥檚 sent out, so what you've described sounds like an isolated case. That said, we completely understand your disappointment, and we truly want to make things right for you. While our usual policy only allows for replacements within 14 days of delivery, the last thing we want is for you to be left with an unusable item. As a gesture of goodwill, we鈥檇 love to offer a one-time exception and send out a replacement! Kindly confirm if you would like us to ship the new MAIA - MENDE - Top / S :: Bottom / XS / Cheeky. A few things to keep in mind: Since this is a one-time exception, the replacement will not be eligible for further exchange, replacement, or refund requests in the future. The replacement will be shipped to the original address used at the time of purchase (unless you鈥檇 like it sent elsewhere鈥攋ust let us know!). We look forward to your response! Kindest, Nikka
  47. AGENT2026-04-08 23:29:27路 email/helpdeskINTERNAL
    OTE NON-CX FA EX: 2145759NA Issue: Color > Bleed / https://prnt.sc/2w5OjUr0iwrL MAIMEN2TOPS 41 / MAIMEN2BBOTXS 24
  48. CUSTOMER2026-04-09 15:57:08路 email/email
    Yes thank you so much! I would like to confirm that that is what I would like to be shipped to me at the same address. Thank you so incredibly much. JJ Schibel
  49. AGENT2026-04-10 04:07:44路 email/helpdesk
    Dear JJ, Thank you for getting back to us. I have filed a request to have your new MAIA - MENDE - Top / S :: Bottom / XS / Cheeky shipped out straight away. A new order confirmation has been sent to the email used upon purchase and the tracking number will follow in the next 1-2 business days. Note: as we are making an exception, the exchange items can no longer be approved for another exchange or refund. In regards to the damaged item, no need to send this back. Your RA number for the replacement is: 2145759NAEX Kindest, Joanna
  50. AGENT2026-04-10 04:07:59路 email/helpdeskINTERNAL
    OTE NON CX A EX 2145759NA / 2145759NAEX PROCESSED: Apr -10- 2026 NEW Order: 2312244NA, not eligible for future exc or refund
  51. CUSTOMER2026-04-10 17:59:58路 email/email
    Awesome, thank you so much!
  52. AGENT2026-04-11 00:03:45路 email/helpdesk
    Hi JJ, You鈥檙e most welcome! It's always our pleasure to assist our lovely customers anytime. If we can be of any additional help, please do not hesitate to reach out to us. Have a wonderful day! Kindest, Nikka
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