Re: Conversation with Alexandria Forero

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1. CUSTOMER2026-04-07 12:44:32· chat/gorgias_chat
   exchange
2. AI_AGENT2026-04-07 12:44:51· chat/api
   Hi Alexandria! Thanks for reaching out to TRIANGL Support. We’re happy to help. Could you please provide more details about your exchange request? Specifically, which product you'd like to exchange and the reason for the exchange. This will help me guide you on the next steps.
3. CUSTOMER2026-04-07 12:45:38· chat/gorgias_chat
   I need to exchange my second order. I am still waiting for a response from the return team. Can I speak to someone?
4. AI_AGENT2026-04-07 12:45:50· chat/api
   Thanks for your message! Let me connect you with one of our team members who can help you with this. Please hold on for a moment while I transfer the chat. The waiting time for a response in chat is about 1 minute.
5. AGENT2026-04-07 12:46:17· chat/helpdesk
   Hi Alexandria x
6. CUSTOMER2026-04-07 12:46:25· chat/gorgias_chat
   hello
7. AGENT2026-04-07 12:46:26· chat/helpdesk
   I'm Michelle, and I'll be assisting you from here.
8. AGENT2026-04-07 12:46:45· chat/helpdesk
   I'm sorry to know that you haven't heard back from our Returns. Let me send a follow up on this.
9. CUSTOMER2026-04-07 12:46:49· chat/gorgias_chat
   Is it possible to do a phone call?
10. AGENT2026-04-07 12:46:52· chat/helpdesk
    Could you kindly share your order number please?
11. AGENT2026-04-07 12:47:17· chat/helpdesk
    I'm sorry, it isn't. We have no phone support but we're always available here on chat for real-time assistance x
12. CUSTOMER2026-04-07 12:48:21· chat/gorgias_chat
    2303478NA
13. CUSTOMER2026-04-07 12:48:27· chat/gorgias_chat
    is the order number
14. AGENT2026-04-07 12:49:15· chat/helpdesk
    Thanks! I've found your exchange request for order 2303478NA submitted today. I'll send a heads up to our Returns to check in on it for their response and assistance.
15. AGENT2026-04-07 12:49:27· chat/helpdesk
    Is alexandriaaf@yahoo.com the best email to reach you?
16. CUSTOMER2026-04-07 12:49:34· chat/gorgias_chat
    yes
17. AGENT2026-04-07 12:50:14· chat/helpdesk
    Great! Will mark it urgent, kindly expect to hear from them via email within the next few hours.
18. CUSTOMER2026-04-07 12:50:24· chat/gorgias_chat
    ok
19. CUSTOMER2026-04-07 12:50:30· chat/gorgias_chat
    I have another question
20. AGENT2026-04-07 12:50:44· chat/helpdesk
    Sure, go ahead x
21. CUSTOMER2026-04-07 12:53:13· chat/gorgias_chat
    This order is an exchange from another order. When I initially went to do the exchange they told me that I could chose 3 options OR return and re buy an order. I chose the pick 3 option and they came back and told me they were all low stock (even though they are clearly still available online today) I am STILL waiting for my original refund. I really do not want to place another order with out a refund. Is there a way for me to chose 3 options and f they are all out of stock that I then just receive a refund?
22. AGENT2026-04-07 12:57:13· chat/helpdesk
    I see. Normally, refund process starts as soon as we received the returned items in the warehouse. Process may take 7 to 10 business days to be completed. I'll ask for the status of your refund of your 1st order. Also, if you're preferred exchange sizes are in stock, they will go ahead and approve your exchange. We'll wait for the returning items to arrive in the warehouse before we can process and ship out the exchanges. But in the event that the sizes you need are all out of stock or low in stock, they'll give you the options to place a new order or exchange them for different style/s.
23. AGENT2026-04-07 12:57:46· chat/helpdesk
    On the other hand, I'll make sure to highlight your concern to ensure that they'll address it accordingly.
24. CUSTOMER2026-04-07 12:57:58· chat/gorgias_chat
    thank you
25. AGENT2026-04-07 12:58:07· chat/helpdesk
    No worries x
26. CUSTOMER2026-04-07 12:58:17· chat/gorgias_chat
    My original return order was delivered to your warehouse on 4/4
27. AGENT2026-04-07 12:58:49· chat/helpdesk
    Oh! Noted on that. Do you still have the proof of postage? Or could you kindly let me know the courier used and its tracking number?
28. CUSTOMER2026-04-07 12:59:41· chat/gorgias_chat
    USPS tracking # 9500 1121 6036 6092 5849 72
29. AGENT2026-04-07 13:00:08· chat/helpdesk
    Got it! And sorry, what's the first order number please? Or it's RA number for reference.
30. CUSTOMER2026-04-07 13:00:51· chat/gorgias_chat
    2291711NA original order #
31. AGENT2026-04-07 13:02:04· chat/helpdesk
    Thank you :) For 2291711NA, I'll forward the tracking details to our Returns for their reference and checking with our warehouse its arrival. Once confirmed, they will update you via email on the refund within today.
32. CUSTOMER2026-04-07 13:02:15· chat/gorgias_chat
    thank you
33. AGENT2026-04-07 13:02:31· chat/helpdesk
    For 2303478NA (exchange request), follow up sent for their approval.
34. CUSTOMER2026-04-07 13:02:44· chat/gorgias_chat
    great
35. AGENT2026-04-07 13:02:50· chat/helpdesk
    Pleasure!
36. AGENT2026-04-07 13:03:00· chat/helpdesk
    Is there anything else I can be of help?
37. CUSTOMER2026-04-07 13:03:04· chat/gorgias_chat
    that is all
38. AGENT2026-04-07 13:03:25· chat/helpdesk
    Alrighty
39. AGENT2026-04-07 13:03:44· chat/helpdesk
    If further concerns arise or if you have other queries, feel free to chat with us here anytime.
40. AGENT2026-04-07 13:03:53· chat/helpdesk
    Wishing you a lovely Tuesday xx
41. CUSTOMER2026-04-07 13:03:54· chat/gorgias_chat
    sounds good
42. AGENT2026-04-07 13:08:59· chat/helpdeskINTERNAL
    2303478NA / 64C4572887320: Exchange approval ff up RT https://triangl.gorgias.com/app/ticket/215405162 "This order is an exchange from another order. When I initially went to do the exchange they told me that I could chose 3 options OR return and re buy an order. I chose the pick 3 option and they came back and told me they were all low stock (even though they are clearly still available online today) I am STILL waiting for my original refund. I really do not want to place another order with out a refund. Is there a way for me to chose 3 options and f they are all out of stock that I then just receive a refund?" ---- RF 2291711NA / RA2292122877544 | ESC https://triangl.gorgias.com/app/ticket/213591897
43. AGENT2026-04-07 14:02:03· email/helpdesk
    Dear Alexandria, Your concern was forwarded to us. We are glad to assist you! We're pleased to inform you that your refund for Order #2291711NA / RA #2292122877544 is now being processed. Please allow 7 to 10 business days for the refund to be processed and reflected in your account. A credit will be automatically applied to your original payment method, and you’ll receive a notification email once the process is complete. Also, we are eager to assist, but unfortunately, the ELLI - SALVA Terry Towelling Short | XS and VINCA - MACA Yellow Velvet Triangle Top - L / Bottom - XXS Cheekiest you have selected is low in stock and may no longer be available once your items arrive back at our warehouse. We would like to offer 2 options: place a new order today to secure the style you have selected, or select an alternative style currently available on the website. PLACE A NEW ORDER 1. Use this unique code (valid for 1 order within the next 48 hours) to get your shipping fee waived: EXCHANGE-TRIANGL-14 2. Order the new bikini/sizes that you require (in a full set) directly on our website 3. Email us the new order number, and we will send you the complete return instructions 4. Return your original set(s) for a refund (product value only) within 14 days of receiving your RA code 5. Please note that the refund will go back to the original payment method used to place order #2303478NA. SELECT A DIFFERENT STYLE (of the same price as your original order) Please let us know your top 3 choices (Style + Top/Bottom sizes + bottom shape if applicable) of styles currently online, and we will check availability to send. We will provide you with the return address and complete instructions once you have confirmed the above. Please note: - We do not offer Free Returns, and we are unable to refund initial shipping charges for goods returned, other than for faulty items. - We recommend using a Registered Postal Service and keeping a record of the tracking details. TRIANGL cannot be held liable for any loss of garments being returned. - Your approved request will be processed once we receive your items back in our warehouse - If a refund is due, this will be processed at the time your items are received back in the warehouse. Look forward to your confirmation. Kindest, Gelou
44. AGENT2026-04-07 14:03:31· email/helpdeskINTERNAL
    Pending Approval: 2303478NA / 64C4572887320 | AOOS RF & REP 2291711NA / 2292122877544 SD: 4/02/26 | ADD: 4/04/26 | TN: 9500112160366092584972
45. CUSTOMER2026-04-07 15:14:06· email/email
    I do not want to place another order!! Then have to wait for a second refund that can take 2 weeks!! Can I place the exchange and then if the items are out of stock when they arrive then I will accept a refund.
46. CUSTOMER2026-04-07 17:34:21· email/email
    These are my 3 choices for the exchange. BOTTOMS1. Elli Salva Terry Short- Light Blue- XS2. Elli Bonn Terry Short- XS3. Alula Riya Blue Geometric Skirt- XS/S BIKINI SETS1. Vinca Maca Yellow Velvet- top: L, bottom cheekiest XXS2. Vinca Dore Pink- top: L, bottom cheekiest XXS3. Dara Riya Blue Geometric- top: L, Bottom Cheekiest XXS Thank you
47. CUSTOMER2026-04-08 12:17:27· email/email
    Disregard the last email. I would like to return this order for a REFUND. Please let me know my next steps
48. CUSTOMER2026-04-08 12:17:35· chat/gorgias_chat
    hello
49. CUSTOMER2026-04-08 12:18:08· chat/gorgias_chat
    I would like to speak to someone
50. AGENT2026-04-08 12:28:00· chat/helpdeskINTERNAL
    Hi Returns, For ff up cx - yesterday I contacted support via chat/ email. I sent an email to the exchange/ refund team but still not heard back. I opted for the exchange but at this point I would like to fully return the order. The lack of communication is disappointing to me 2303478NA It seems I only get a response via email if I start a chat first. This is my second exchange from the original order. Both times take a few days for me to process the return number because of lack of commincation. 64C4572887320 this is the return request number that was issued on MONDAY and im STILL waiting Again, I want to be clear that I would like to return this order. I do not want to exchange. From LC - https://triangl.gorgias.com/app/ticket/215688264 Thanks.
51. AGENT2026-04-08 12:51:22· email/helpdesk
    Hi Alexandria, Thank you for confirming your return request. Our apologies for the delay in getting back to you. We understand that you have changed your mind, and your return has been accepted. Please find your return instructions below. Once your return is received, a full refund will be issued, excluding the shipping fee and any applicable taxes or duties. ⸻ Items Approved for Refund: ELLI - SALVA Terry Towelling Short: XXS VINCA - MACA Top XL / Bottom / XS / Cheekiest (Send the shorts and full set and bag/pouch in their original plastic packaging.) Return Authorization (RA) Number: 64C4572887320 ⸻ 1. Prepare Your Items Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging. ⸻ 2. Include the Dispatch Note Complete and include the