Re: EASTER25. 2306735NA

This thread was longer than the field limit and was shortened on import.

1. CUSTOMER2026-04-07 21:57:20· email/email
   Hi. I ordered 2 suits for my daughters wedding trip soon. Well I ordered one and gave her money for the other. Both going to 89 Rochester Ave, East Atlantic Beach, NY 11561 Could we please get an update of almost $400 in total including $40 in shipping as it's been over a week with no correspondence. She is really excited but getting nervous. Thank you, John and Franki Kelleher.
2. AGENT2026-04-08 10:54:29· email/helpdesk
   Dear John and Franki, Thank you for your recent purchase. I completely understand how worrying it can be not having your order shipped. Due to the public holiday period from April 3rd to April 7th, orders processed during this window were scheduled to begin dispatch from April 8. While it was placed on April 2, our standard processing time is 1–2 business days. The good news is that your order has been processed and dispatched to our courier. We are just waiting for the tracking number from them so we can send it to you so please be on the lookout for the email. We should have the information sent to you soon. We truly appreciate your patience. If you have other questions or concerns about your order, reach out to us anytime and we will gladly assist you. For follow-ups, please include all of your questions or concerns in one email so we can address them all efficiently. Kindest, Anna x
3. CUSTOMER2026-04-08 15:41:34· email/email
   Thank you for your response.
4. CUSTOMER2026-04-16 00:31:50· email/email
   Hi. My daughter received the orders to my house and was very excited to try on. Unfortunately at 5'8 and 155 lb college athlete, very fit and strong but Medium to small. All packaging ,tags, etc still perfect, just my kid bummed. I will order both sets in large to make her happy again. Please advise on how to proceed with speed. Thank you, Dad John
5. AGENT2026-04-16 04:44:56· email/helpdesk
   Dear John, Thanks for reaching out and letting us know. We are sorry to hear your order didn't meet your daughter's expectations. Not to worry, my colleagues from the Returns Team will assist you from here. I’ll transfer you over to them right away. Kindly expect a reply soon! Kindest, Katrina x
6. CUSTOMER2026-04-16 04:54:23· email/email
   Thanks Katrina. My kid 'well 19' is bummed she will not be able to wear on her trip. Impressed by the quality but my girl very strong and shoulders etc that the suit was not probably invented for. Franki still excited to try large and might switch out of Neoprene. But we still want the quality!
7. AGENT2026-04-17 04:23:33· email/helpdesk
   Hi John, Thank you so much for reaching out—and for sharing your daughter’s experience. I’m really glad to hear she was excited about the order and that the quality met your expectations, though I completely understand how disappointing it must be that the fit didn’t work out in time for her trip. Since you will be repurchasing, you may use this unique code (valid for 1 order within the next 48 hours) to get your shipping fee waived: EXCHANGE-TRIANGL-15 Your return has been accepted. Please find your return instructions below. Once your return is received, a full refund will be issued, excluding the shipping fee and any applicable taxes or duties. ⸻ Items Approved for Refund: MICA - ROQUE Neoprene Crop Bikini Set: : Top / M and Bottom / M / Cheeky (Send the full set and bag/pouch in their original plastic packaging.) Return Authorization (RA) Number: 2306735NARF ⸻ 1. Prepare Your Items Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging. ⸻ 2. Include the Dispatch Note Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt. ⸻ 3. Ship Your Return Send your items to the address below. All items must be received within 14 days of your RA being issued. ⸻ Return Address (for North & Central America, except Canada): United States TRIANGL RETURNS c/o Web To Door Corp 16593 E 14th St San Leandro, CA 94578 United States ⸻ Important Notes • Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable. • Shipping Method: We strongly recommend using a registered postal service and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit. ⸻ Expedite Your Refund or Exchange To help us process your return more quickly, please email proof of postage once your return has been shipped. If you have any questions or need further assistance, feel free to contact us at any time. Warm regards, Joanna
8. AGENT2026-04-17 04:23:44· email/helpdeskINTERNAL
   RF & REP 2306735NA/ 2306735NARF
9. CUSTOMER2026-04-17 04:42:54· email/email
   Thank you for your response. I just ordered a replacement. Is there any way I can return both suits in one shipment. I plan on making another order soon to replace other suit. My daughter ordered that one but naturally I paid for it 😊 The other order is #2306543NA Thank you, John and Franki
10. AGENT2026-04-17 04:56:23· email/helpdesk
    Hi John and Franki, Thank you for confirming your repurchase. And yes, you can send back 2 suits in one shipment. Your return from Order 2306543NA has been accepted. Please find your return instructions below. ⸻ Items Approved for Refund: MAIA - FARO Neoprene Crop Bikini Set: Top / M and Bottom / M / Cheeky (Send the full set and bag/pouch in their original plastic packaging.) Return Authorization (RA) Number: 2306543NARF ⸻ And from Order 2306735NA: Items Approved for Refund: MICA - ROQUE Neoprene Crop Bikini Set: : Top / M and Bottom / M / Cheeky (Send the full set and bag/pouch in their original plastic packaging.) Return Authorization (RA) Number: 2306735NARF ⸻ Kindly make sure that each bikini sets should have its corresponding Dispatch notes. You may refer to the previous email for the complete return instructions. If you have any questions or need further assistance, feel free to contact us at any time. Warm regards, Joanna
11. AGENT2026-04-17 04:56:50· email/helpdeskINTERNAL
    RF & REP: #2306735NA/ 2306735NARF REFUND : #2306543NA/ 2306543NARF
12. CUSTOMER2026-04-17 05:07:54· email/email
    Cool. I'll order next replacement when I see my daughter Saturday. I will also go to mail soon and return both suits intact, all $340 worth. Can I use same discount code for shipping or can you give me another for next purchase 🙏 These expenses are adding up quickly…
13. AGENT2026-04-17 05:14:21· email/helpdesk
    Hi John, Thank you for getting back to us. You may still use the discount code for shipping EXCHANGE-TRIANGL-15, however, the email address used in purchasing the Order 2306543NA should be used in placing the new order to be valid. If it did not work, please let us know. If you have any questions, feel free to email us back. Kindest, Joanna
14. CUSTOMER2026-04-17 05:26:43· email/email
    K. I'll try with the kid soon as she's home. one last question before I crash. Is the return good for both orders now and we do not need to get an RMA on her order. I think you already gave me 2 RMA's to return properly.
15. AGENT2026-04-17 06:51:13· email/helpdesk
    Hi John, Yes, 2 RA numbers were approved: Order 2306543NA: Items Approved for Refund: MAIA - FARO Neoprene Crop Bikini Set: Top / M and Bottom / M / Cheeky (Send the full set and bag/pouch in their original plastic packaging.) Return Authorization (RA) Number: 2306543NARF ⸻ Order 2306735NA: Items Approved for Refund: MICA - ROQUE Neoprene Crop Bikini Set: : Top / M and Bottom / M / Cheeky (Send the full set and bag/pouch in their original plastic packaging.) Return Authorization (RA) Number: 2306735NARF If you have any questions, feel free to email us back. Kindest, Joanna
16. AGENT2026-04-20 03:43:44· email/helpdesk
    Hi John, I noticed your recent email came through without any message. Could you please resend your inquiry or let me know how I can assist you? I’ll be happy to help once I have a bit more detail. Kindest, Kyla
17. CUSTOMER2026-04-20 05:19:56· email/email
    Oh sorry. Must of been a mistake on my end. I have everything packed up nicely and ready to go. 2 suits In 1 bag with all the proper individual plastic bags and paper work. Hopefully I'll get to FedEx, UPS or US mail tomorrow. Depends which way I go to work. Daughter leaves Thursday for trip and new suit might show up Wednesday. So hoping for that. Since my kid has such an athletic build and is hesitant on buying another until she sees if the large non neoprene works. Have a feeling the large will be great and order another Wednesday evening. Once again thanks for the support! John and Franki.
18. AGENT2026-04-21 04:10:12· email/helpdesk
    Hi John and Franki, No worries at all—thank you for the update! We’re glad to hear everything is packed and ready to go. Once the return is on its way, feel free to share the tracking details with us so we can keep an eye on it from our end as well. We completely understand wanting to wait and see how the large non-neoprene fits before ordering another. Fingers crossed it’s a perfect match and arrives just in time for your daughter’s trip! If there’s anything else we can assist with in the meantime, please don’t hesitate to reach out. We truly appreciate your kind words and support. Kindest, Crystel
19. CUSTOMER2026-04-21 09:54:12· email/email
    Kind of you to reach out. We were truly impressed by neoprene suits but unfortunately fit was an issue. New suit came via FedEx and hopefully will fit when I see my kid later today. We live a block from the beach and she probably has 15 bathing suits around the house. But you get what you pay for in quality and will gladly pay for Triangl once she finds the fit! Might try again with a large Neoprene as I wash the stuff and was amazed by material, but I don't have to wear them, so what do I know 🤭 My kid is not small but physically strong, Maybe at 5'9 and 155 muscle she will find the suit. I think her shoulders mess up the fit. Bottoms seemed to fit, but tops were built for slimmer folks. Anyway gotta go to work now and make some bathing suit money 👍 Thanks again, Dad
20. AGENT2026-04-22 06:47:14· email/helpdesk
    Hi John, Thank you so much for your thoughtful message. We really appreciate you taking the time to share this. We are glad to hear the new suit has arrived and hope it is a much better fit when your daughter tries it on later today. It is great that the bottoms worked well, and we completely understand how the shoulders can affect the fit of the top. You are absolutely right, our neoprene fabric is something special, but finding the right size makes all the difference in comfort and fit. Trying a larger size for the top could be a great option to allow more room through the shoulders. If the current suit still is not quite right, please feel free to reach out. We would be happy to help with sizing advice or assist with an exchange to find a better fit. Wishing you both the best with the fitting and many great beach days ahead. Thanks again for your kind words and support. Kindest, Lynn xx
21. CUSTOMER2026-04-22 22:28:13· email/email
    New suit is perfect. My daughter just called from college and she is so excited. Going to the Bahamas tomorrow and will order another when she returns. Thanks for the support! Naturally I still have my perfectly prepared return I need to send back to you all. But just happy my kid found her size and material 😊 Looking forward to doing more purchasing with Triangl, quality is hard to come by..
22. AGENT2026-04-23 12:43:15· email/helpdesk
    Dear John, That’s such lovely news, and I'm so glad to hear the suit was a perfect fit! It sounds like your daughter is go