Re: In relation to Ticket #210734444

Hi Alicia, We are confirming your exchange request and have approved the exchange for the following items: Returning: VINCA - MATO Red Triangle Bikini Set - Bottom / XS / Cheeky (Send back your Bottoms only, please include your bag/pouch in original plastic packaging.) Exchanging For: VINCA - MATO Red Triangle Bikini Set - Bottom / XS / Cheekiest (Your new parcel will be sent to the original shipping address provided upon purchase.) Return Authorization (RA) Number: 2217304NAEX2 ⸻ 1. Prepare Your Items Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging. ⸻ 2. Include the Dispatch Note Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt. ⸻ 3. Ship Your Return Send your items to the address below. All items must be received within 14 days of your RA being issued. ⸻ Return Address (For Australia & New Zealand customers): Australia TRIANGL RETURNS c/o ICAL International Customs and Logistics 21–23 Jets Court, Melbourne Airport, VIC 3045 Australia ⸻ Important Notes • Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable. • Shipping Method: We strongly recommend using a registered postal service and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit. ⸻ Expedite Your Refund or Exchange To help us process your return more quickly, please email proof of postage once your return has been shipped. If you have any questions or need further assistance, feel free to contact us at any time. Warm regards, Dy

Dear Alicia, Thanks for sending this through! We're pleased to inform you that your exchange has been processed, and a new Order Confirmation has been sent. The tracking number will be provided within the next 1-2 business days. Note: as we are making an exception, the exchange items can no longer be approved for another exchange or refund. If you need any further assistance, feel free to reach out—we’re happy to help! Kindest, Joanna

EX #2289632NA / 2217304NAEX2 OTE, not eligible for future exc or refund PROCESSED: Apr -08- 2026 NEW Order: 2310797NA TN 0318300828199004120991

2289632NA / 2217304NAEX2 4/17/2026 2289632NA 2217304NAEX ALICIA MORATO NVINMATBOTXS 1 R0318300828199004120991 34447 4/17/2026