Hello!
I'm reaching out to request an update on my recent order.
I placed the order with express shipping and received confirmation that it
had been shipped over a week ago. However, I haven't received any further
updates or delivery information since then.
Could you please provide the current status of my order, including any
tracking details if available?
My order number is #2297557NA
AGENT2026-04-02 17:21:01· email/helpdesk
Dear Annie,
Thank you for reaching out to us!
We’re very sorry for the delay in receiving your tracking details. I completely understand wanting to know where your order stands. We’ve contacted our shipper to follow up on the status and will update you as soon as we hear back from them.
Please expect another email from us soon.
Kindest,
Jesselle X
AGENT2026-04-02 18:30:16· email/helpdeskINTERNAL
If no TN update by March 10, pls FF up and make sure to check in with the CX too. Thanks! x
#2297557NA
Missing TN
Extensiv shows tracking # is marked as "NoIPDorManual"
Added to Request Sheet
CUSTOMER2026-04-10 14:56:08· email/email
Hello,
I wanted to check in and follow up on my order. As I paid for express
shipping, I'm concerned about the delay and would appreciate an update as
soon as possible. I would also like to understand what options are
available to resolve this. Thank you again for your help!
AGENT2026-04-10 20:36:56· email/helpdesk
Dear Annie,
Thank you for getting back to us.
We're pleased to inform you that your order #2297557NA has been shipped. Please find your tracking details below:
Order Number: #2297557NA
Tracking Number: 519782140410
Courier: FedEx
Tracking URL: https://www.fedex.com/fedextrack/?trknbr=519782140410
Please note that our order processing timeframe is 1-2 business days while shipping thereafter takes anywhere from 3-5 business days. Weekends, holidays and customs clearance delays may not included.
Please be informed that we only have one shipping service in the US at the moment which is FedEx express. Our flat rate shipping fee for all orders regardless of the quantity is $20.
If you have any other questions regarding your order, please don’t hesitate to reach out. We’ll be happy to help. For follow-ups, kindly include all your questions in one email so we can assist you more efficiently.
Kindest,
Katrina x
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