Re: New customer message on April 29, 2026 at 4:54 am

Dear Aimee, Thank you for your recent purchase and for bringing this to our attention. I've checked the latest tracking update, and it shows that FedEx attempted to complete the delivery today but to no avail. Below is their recommended action: “Door tag will provide the time and address of the FedEx location where you may pick up your shipment, and also indicate if another delivery attempt will be made.” I understand you also wish to change the address. Please note that once your order has been shipped we can no longer make changes at this time. However, I'd be happy to forward your request over to the courier. Though we cannot guarantee the change, we can certainly try! Kindly fill in your correct/new shipping address using the format below: Recipient's name: Company Name (if applicable): House/ Street Address: City: State/ Region: Post Code: Country: Phone number: Important: FedEx can only reroute if it's the same country and state. We'll be waiting for your response. Thanks! Kindest, Bernadette x

Found in Rackspace; not forwarded in Gorgias -----Original Message----- From: "Aimee Batka" Sent: Thursday, April 30, 2026 1:10am To: "Orders" Subject: Re: New customer message on April 29, 2026 at 4:54 am How do I sign electronically for this package to be left at my door? Thanks On Wed, Apr 29, 2026 at 12:08 PM Aimee Batka wrote: A notification wasn’t left on my door. How to I proceed to get my package. Thank you Aimee On Tue, Apr 28, 2026 at 6:54 PM Orders wrote: Dear Aimee, Thank you for your recent purchase and for bringing this to our attention. I've checked the latest tracking update, and it shows that FedEx attempted to complete the delivery today but to no avail. Below is their recommended action: “Door tag will provide the time and address of the FedEx location where you may pick up your shipment, and also indicate if another delivery attempt will be made.” I understand you also wish to change the address. Please note that once your order has been shipped we can no longer make changes at this time. However, I'd be happy to forward your request over to the courier. Though we cannot guarantee the change, we can certainly try! Kindly fill in your correct/new shipping address using the format below: Recipient's name: Company Name (if applicable): House/ Street Address: City: State/ Region: Post Code: Country: Phone number: Important: FedEx can only reroute if it's the same country and state. We'll be waiting for your response. Thanks! Kindest, Bernadette x On Tue, Apr 28 2026, at 08:54 PM, wrote: You received a new message from your online store's contact form.Country Code:US Reason For Contacting:orders-and-shipping Firstname:Aimee Lastname:Batka Email:abatka1975@gmail.com Phone:8433840424 Ordernumber:2318746NA Body:Good Afternoon I received a notification that my package couldn’t be delivered. I’d like to request that the package be redirected and delivered to a different address. Can you please assist me with updating the delivery address or advise on the next steps? Thank you! You can enable spam filtering for contact forms in online store preferences.

Dear Aimee, We have an update concerning your Triangl Order. We have received a report that your order delivered on Wednesday, 4/29/26 at 1:56 PM and signed for by A.Backca. https://www.fedex.com/fedextrack/?trknbr=521726724096 We're wondering if you still require assistance with your order. For now, I will be marking this ticket as solved. If you have other questions or concerns about your order, reach out to us anytime and we will gladly assist you. For follow-ups, please include all of your questions or concerns in one email so we can address them all efficiently. May you have a great day! Kindest, Katrina x

Hi Aimee, Thank you for confirming that you have received the item. We appreciate your update. If you need any further assistance or have any questions, please don’t hesitate to reach out. Kind regards, Jesselle X