31,243 tickets1-100

Re: New customer message on April 6, 2026 at 4:41 am

Kelly Doak ¡ kellydoak@gmail.com ¡ Gorgias #215290721

closed
Opened
5 Apr 2026, 20:41
Closed
11 May 2026, 10:07
Assignee
Elaine - Returns Team
Order
2310366
rt_ai assistedreturnsreturns_approvedreturns_clarificationreturns_processedreturns_snooze_48hrstrianglchannel-email

No Open Doors contact is linked to this ticket.

  1. CUSTOMER2026-04-05 20:41:00¡ email/email
    You received a new message from your online store's contact form. Country Code: US Reason For Contacting: returns-and-exchanges Firstname: Kelly Lastname: Doak Email: kellydoak@gmail.com Phone: 7608459622 Ordernumber: #2304543NA Body: Hi there, I recently ordered a bikini with a size small top and medium bottom, but I think I may actually need to try a medium top and possibly a large bottom to compare the fit. Since your bikinis are sold as sets, I'm wondering what the best approach would be. Should I purchase another set in a medium top and large bottom to compare sizes? If I do that, would I be able to return a piece from first set (for example, the small top) and keep the large bottom and send back the large bottom with the small top even though they are separate orders. I'm hesitant to do a straight exchange because I'm in between a medium and large for bottoms and would really like to compare the fit side by side to make sure I keep the right size. What would you recommend I do in this situation? Thank you so much for your help!
  2. AGENT2026-04-07 03:41:48¡ email/helpdesk
    Dear Kelly, Happy to help! We totally understand - if you wish to compare fit, you may repurchase the sizes you need and return the ones that do not fit. So long as it is in the same exact style and just different sizes - you may return from separate orders. We only ask that you email us back once the new order has been received and confirm the items you are returning. PLACE A NEW ORDER 1. Use this unique code (valid for 1 order within the next 48 hours) to get your shipping fee waived: EXCHANGE-TRIANGL-14 2. Order the new bikini/sizes that you require (in full set) directly on our website 3. Email us the new order number and we will send you the complete return instructions 4. Return your original set(s) for a refund (product value only) within 14 days of receiving your RA code 5. Please note that the refund will go back to the original payment method used to place order #2304543NA Please Note: - We do not offer Free Returns and we are unable to refund initial shipping charges for goods returned, other than for faulty items. - We recommend using a Registered Postal Service and keeping a record of the tracking details. TRIANGL cannot be held liable for any loss of garments being returned. - Your approved request will be processed once we receive your items back in our warehouse - If a refund is due, this will be processed at the time your items are received back in the warehouse. Look forward to your confirmation. Kindest, Dy
  3. AGENT2026-04-07 03:42:50¡ email/helpdeskINTERNAL
    PENDING APPROVAL 2304543NA
  4. CUSTOMER2026-04-07 17:57:51¡ email/email
    Hi Dy, Thank you for the free shipping code, I just purchased the same product (Vinca) in two different sizes and I will compare and return the pieces that don't fit for a refund once I receive the new sizes.
  5. AGENT2026-04-09 00:51:34¡ email/helpdesk
    Hi Kelly, Thank you for your update—we’re glad to hear that! Once your new order arrives, please let us know which sizes you’d like to return for a refund. We’ll then provide you with the return instructions to proceed. If you need any further assistance in the meantime, feel free to reach out—we’re always happy to help! Kindest, Joan xx
  6. AGENT2026-04-09 00:51:39¡ email/helpdeskINTERNAL
    Orig order 2304543NA / New Order: 2310366NA | cx will compare sizes
  7. AGENT2026-04-16 03:00:33¡ email/helpdesk
    Dear Kelly, I hope this email finds you well. We’re reaching out to follow up on our previous email regarding your request and wanted to kindly remind you that we’re awaiting your response to proceed further. Please be advised that if we don’t hear back from you within the next 48 hours, we will proceed with closing this ticket for the time being. However, please rest assured that you can still reach out to us at any time and we’ll be more than happy to assist you. Thank you for your attention to this matter, and we look forward to hearing from you soon. Kindest, Crystel
  8. CUSTOMER2026-04-16 15:13:56¡ email/email
    Hi Crystel, Thank you for following up! Please don't close my ticket. I work as a corporate flight attendant and I wanted to let you know that I'm currently away on a work trip and won't be back until April 26th. I had reached out previously regarding exchanging my bikini for the next size up in both the top and bottom, but haven't been able to proceed while traveling. Would it be possible to keep my request open until I return? I'm happy to move forward with the exchange as soon as I'm back. Please let me know if that works or if you need anything further from me in the meantime. Thank you so much for your help!
  9. AGENT2026-04-18 04:52:24¡ email/helpdesk
    Hi Kelly, Thank you for the update, and we hope your work trip is going well. No problem at all—we’ll keep your request open and wait to hear back from you until April 26. Once you’ve returned, please feel free to reach out and let us know how you’d like to proceed with the exchange for the new sizes. If there’s anything you need in the meantime, don’t hesitate to let us know. We’re happy to help. Safe travels, and we look forward to assisting you when you’re back! Kindest, Joanna
  10. CUSTOMER2026-05-02 17:03:31¡ email/email
    Hi Returns team, I was traveling for work as i'm a flight attendant and the package delivered while I was gone I tried on both sets of bikinis and I'm ready to start my return process. Please advise how I can proceed. I absolutely love this bikini, and i'm glad I ordered alternate sizes because I needed a bigger top. I would like to keep the medium top and medium bottom and return the small top and large bottom. I have the tags on everything and the packing slip, but since I placed two seperate orders I'm keeping a bottom from the first order and the top from the second order since I had to purchase as a set.
  11. AGENT2026-05-03 00:37:56¡ email/helpdesk
    Hi Kelly, Your return has been accepted. Please find your return instructions below. Once your return is received, a full refund will be issued, excluding the shipping fee and any applicable taxes or duties. ⸻ Items Approved for Refund: VINCA - BOSSA Neoprene Triangle Bikini Set: Top S / Bottom L Cheekiest (from Order #2310366NA) (Send the full set and bag/pouch in their original plastic packaging.) Return Authorization (RA) Number: 2304543NARF ⸻ 1. Prepare Your Items Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging. ⸻ 2. Include the Dispatch Note Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt. ⸻ 3. Ship Your Return Send your items to the address below. All items must be received within 14 days of your RA being issued. ⸻ Return Address (for North & Central America, except Canada): United States TRIANGL RETURNS c/o Web To Door Corp 16593 E 14th St San Leandro, CA 94578 United States ⸻ Important Notes • Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable. • Shipping Method: We strongly recommend using a registered postal service and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit. ⸻ Expedite Your Refund or Exchange To help us process your return more quickly, please email proof of postage once your return has been shipped. If you have any questions or need further assistance, feel free to contact us at any time. Warm regards, Jetz
  12. AGENT2026-05-03 00:40:06¡ email/helpdeskINTERNAL
    RF & REP: 2304543NA / 2304543NARF (bottoms from 2310366NA) New Order: 2310366NA w/ free sf code APPROVED 5/3/2026
  13. CUSTOMER2026-05-04 22:53:38¡ email/email
    Hi Returns team, I just shipped out this order today. I printed my RA number and included it in inside the package for your records. Hopefully that's the correct way to do it as there's no instructions on how to find a "dispatch note".
  14. CUSTOMER2026-05-04 22:54:07¡ email/email
    I included both packing slips.
  15. AGENT2026-05-05 09:50:24¡ email/helpdesk
    Hi Kelly, Thanks for letting us know. The Dispatch Note is the printed document that comes inside your package when your order is delivered. It is usually placed together with the bikini items inside the parcel and lists the items included in your order. You may send us a snapshot of your postage receipt showing the tracking number and courier so we can process your request promptly. Feel free to check back with us anytime for further updates or as soon as the tracking number shows delivered. Kindest, Dy xx
  16. AGENT2026-05-05 09:50:30¡ email/helpdeskINTERNAL
    RF & REP: 2304543NA / 2304543NARF (bottoms from 2310366NA)
  17. CUSTOMER2026-05-05 17:59:30¡ email/email
    Hi Dy, Okay, I included that! Thank you again for the fast responses. Really appreciate your team effort.
  18. AGENT2026-05-06 03:21:28¡ email/helpdesk
    Hi Kelly, Thank you so much for letting us know—we really appreciate it, and we’re glad to hear you’ve had a positive experience with our team. To help us process your return as quickly as possible, please email us your proof of postage once it’s been shipped so we can keep an eye on its progress. In the meantime, feel free to get in touch if you need any further assistance. Have a lovely day! Kindest, Reena
  19. AGENT2026-05-11 10:07:50¡ email/helpdesk
    Dear Kelly, We hope this message finds you well. We're pleased to inform you that we’ve received your returned items, and your refund is now being processed. Please allow 7 to 10 business days for the refund to be processed and reflected in your account. A credit will be automatically applied to your original payment method, and you’ll receive a notification email once the process is complete. If you need any further assistance, please don’t hesitate to reach out—we’re happy to help! Thank you. Wishing you a wonderful day! Kindest, Elaine xx
  20. AGENT2026-05-11 10:08:06¡ email/helpdeskINTERNAL
    FP 2304543NA / 2304543NARF 5/6/2026 #2304543NA 2304543NARF KELLY DOAK VINBOS2TOPS 1 FEDEX871401623352 330460 5/11/2026 5/6/2026 #2310366NA N/A KELLY DOAK SIDBOS2CBOTL 1 FEDEX871401623352 330461 5/11/2026
Replies are sent through Open Doors, so they stay on the customer record.